Gustin's Gallery Goldsmith's — Local services in City of Corning

Inconsistent and unorganized.

Called to ask about how long a ring re-sizing would take. They said to bring it in, they might be able to get it done today.

So I brought it in and they ended up saying to give them 6 days. (Annoying but whatever at this point).

Called a few days later to see if it would be done (since I would be in the neighborhood anyway) and they said they could have it done in the next half hour.

So I went in a half hour later, the ring wasn't done, (they couldn't even find it for a minute) and they couldn't figure out who I had talked to on the phone.

Overall their disorganization just doesn't make me feel warm and fuzzy about handing over my...

Took my dad over to have a simple watch battery replaced. They had some difficultly getting the back of the watch secure after installing the new battery. Fast forward a couple of week to change the clocks, and cannot even move the watch stem to adjust the time. Returned the watch to see if they could help and they state the inside of the watch and stem are all destroyed and no fix to the watch (something crushed it)...hmmm, wonder how it got destroyed seeing how they are the only ones to ever work on the watch. It's bad enough that the watch was broken, but to lie about it and not offer some form of compensation is just poor...

I love Gustin's! When they donated for the Lyme Walk I was fundraising for, I talked with Gordy and some of the other guys who worked in the shop for a few hours. While I was there I joked some day I would have my boyfriend come in when he was thinking about proposing. Well, years later he did just that and got to design my ring himself! They made my wedding band also and I love them both! Now any time are in town they will check the diamonds and clean it for me! I am so appreciative and will always come back to Gustin's for our...