Atlas Brick Oven Pizzeria — Restaurant in City of Corning

I placed a take out order for my first time tonight because all my friends recommended this place. Never again. I placed the order on the phone at 6:05 pm A younger kid kept having me repeat myself over and over which I was patient with him and didn't mind he seemed new I also paid with my card over the phone. I waited at home for 2 hours for a medium pizza and 2 calzones I finally called a gentleman said the delivery guy just left with my order he would be there shortly mind you I live 10 mins away I waited another 15 mins before calling back to which another man answered and told me I never ordered they have no record of it I then explained what I ordered and that they already placed a hold on my card for $60 he then retrieved my order and told me it still set on the counter that they would have it right out to me and the manager would give me a full refund I said okay and hung up he called back to say they had to re-make the entire order and then would be on there way with it. A delivery gut finally shows up almost 9pm at night!! Delivers it to my boyfriend and goes back to Atlas pizza they call us and try to tell us we didn't pay for our pizza no transaction has been made! They refunded our money and tried to make it seem like we placed an order that we didn't pay for. I WILL NEVER ORDER AGAIN I'll take my business elsewhere. The guy was very rude on the phone too all because of their mix ups and mis communication with their staff. Food was pretty good but 2 and half hours for it and then to say we didn't pay after they refunded us the money was...

Disappointed

My wife and I had one of the worst ordeals in this restaurant that we have had in a long while.

My wife ordered a calzone and it arrived in a timely way. Unfortunately, it was undercooked. Part of the dough was actually still raw and the cheese was not completely melted. My wife let the waitress know in a polite manner what the problem was and then it all went downhill from there.

The waitress became defensive and actually told us that this is the way that a calzone is supposed to be and that if it was cooked any longer it would burn. She then begrudgingly asked if she wanted another one. My wife said yes and the waitress went to the cook and told him. The cook shot us a stare and proceeded to remake the item while leering at us the entire time. This created an atmosphere of unease for my wife who just wanted a properly prepared calzone.

The waitress returned with the refired item and sarcastically commented that this one was well done. Parts of it were still underdone and the bottom was slightly burnt. At that point, we politely asked for a box and we paid the bill with a tip and withdrew from this ever-increasing hostile environment.

No apology was offered at any juncture of the ordeal, not a thank you either. Truly, an unpleasant...

Never leave reviews. But our waitress was absolutely phenomenal. Her name was Hannah. She got overwhelmed by the rush that came in but it did not stop her from taking care of each table even if it meant her feet never stopped moving. She was personable, funny, and made my family feel extremely welcome. We have a daughter with special needs and two boys, and she interacted with them the entire time. One of our kids spilled a drink and started crying and she made them feel better immediately and swiftly cleaned up the mess despite how packed and stressful it was. We are visiting from out of town and she was extremely informative about the area, and gave me and my wife some great recommendations, and was very knowledgeable about the menu. Very sweet girl. She informed us it was just her home from college job but she seemed like she had been working there for years! Will definitely be stopping here again, you don’t find many servers like that anymore. Food and prices...