Shaw And Boehler Florist — Local services in City of Cortland

My sister used Shaw and Boehler for her wedding. The owner, Vicki, immediately had some attitude but I disregarded my sisters impression as maybe just Vicki having a bad day. Her order ended up having various issues between poor customer service, multiple pages of the proposal changes lying around the florist shoppe, and she was never shown her stock, as promised, beforehand. Vicki used these cranberry-looking items that my sister would not have wanted but by the time the wedding came, it was too late. She only saw them the day before.

When it came time to plan my wedding I decided to go with them anyways thinking that maybe it was just one not-so-great experience. I was disappointed when I saw my paper work after explaining what I wanted to Vicki. For instance, my phone number had approximately 13 digits in it (not sure how they ever planned on calling me) and the description of my dress and the description of what I wanted my bouquet to look like were reversed. (Who buys a white, soft, fluffy, and round wedding dress?) Vicki also told me numerous times that our order seemed small, we was her "small wedding" making me and my fiance feel slightly insignificant and unimportant. But again, we tried to ignore this.

I corrected the issues calmly and asked my mom to go deliver them since I am planning the wedding from 5 hours away. When my mom called to schedule her appt. Vicki brought up that my sister was "difficult to deal with" and our orders were so small it really wasn't worth her previously getting upset. Naturally, my mom's feelings were hurt and she was taken aback, even after knowing Vicki for years. After seeing how upset my mom was, I called to fire the vendor. Vicki insisted on telling me that everyone loved her and she didn't believe anyone thought otherwise (see other review). I told her I am firing you not for your work but for your customer service. It is never okay to tell someone's mother bad things about their daughter or my sister. Not once did she apologize for hurting my mother's feelings. What an awful way to run a business. Really a shame. Poor proposal process, and talking poorly about customers to the customers- Making them feel small. I can't imagine how the guy simply buying 24 roses...

UPDATE about 3 hours later I received a call from Shaw and Boehler telling me they wanted to make things right that they were sending another arrangement free of charge to my mother. I thanked them. The second free arrangement was so much more like what I ordered for her and was very happy with it. But low and behold it was full of white and pink roses and flowers, the very pink roses they said they didnt have. If only they had reached out to me about this or had just done this arrangement in the first place there would not have been a problem. I do appreciate that they eventually made it right. Shaw and Boehler you need to work with your customers when you cant make what they order rather than make something they will not be happy with that is why you take their phone number isnt it, you will have happier customers.

Ordered a very special $75 arrangement for my mother yesterday that were delivered to her today. Tomorrow is not only Mothers Day but it would also have been my fathers(passed away in 2018) 78th birthday and their 57th wedding anniversary. I chose the arrangement to be very special for her for her anniversary as it is a very, very hard and sad day for her, and sent with a special message from my father. I called them to tell them that I was very upset with this purchase that the arrangement LOOKED NOTHING LIKE WHAT I ORDERED FOR $75!!!!!! They used the excuse they had NO pink roses. The way I see it you need to call the customer, which is why you ask for a telephone number, and work WITH them to make an arrangement they would accept or even choose another color theme. Never again will I purchase from here. $75 it should look like what you pay for or at least as close...

Most of my extended family is in the Cortland area -- whenever I send flowers anywhere, birthdays, anniversaries, funerals, etc -- I call (or order online) from Shaw & Boehler. The flowers are beautiful every time, and the staff is so nice and helpful.

As a recent example, I ordered flowers to be sent to my Grandma on her birthday. She's an older lady. I was on the phone with her when her flowers were delivered (and she actually had two -- my mom ordered her flowers as well!). The delivery person offered to bring the flowers in, made suggestions in her home on where they would look nice, told her happy birthday 3-6 times, offered a birthday hug AND asked if she could get my Grandma anything before she left. I wish I could've hugged her through the phone! She went above and beyond to personalize the delivery and make my Grandma feel special.

I remember these folks being like this since I was a little kid -- so I'm glad to say my family has been customers for the better part of at...