Land Rover Glen Cove — Local services in City of Glen Cove

I bought my first Rover, an LR4, from this dealer. This one and the one in Huntington are owned by the same people and I got about a $30/month better deal here for some reason. Miles were excessive and so I went back to them before the end of the lease term and they gladly took it back and we leased a Rover Sport. Great. I could have gotten a 36 month lease for about $50/month less than the deal I took. :The salesman specifically told me that, even though the deal with Chase Bank is $50/month more and the term is 42 instead of 36 months, it's better for me in the end. The reason being that Chase is very liberal in terms of returning a car early. I would be able to come back in about a year early and there wouldn't be an issue switching the car out. I'm about 32 months into my 42 month lease and the car has 42,000 miles on it. I've reached my limit so it's time to turn it in. My wife drives the car and decided that she liked the look of the new Discovery and she wants to go back to a larger third row vehicle. We went back to the dealership and met with the same salesman who had previously assured me that there would be no issue and lo and behold, that was a bunch of salesman nonsense. Two months earlier, my wife was parked and seated in her car and someone pulling out of a spot behind her gave her a small sideswipe, about $5000 in damage, all cosmetic, nothing mechanical whatsoever. I was told "sorry." The vehicle depreciated by $10,000 due to that occurrence and if I just walked in off the street, I could get a no money down deal on the Discovery for about $1000/month but now it would be $1,300/month if I put down about $5,000. I said "what happened to what you told me?" and there was a blank stair and a "gee I'm sorry." Now, you may say that it's my doing since I had an accident. However, accidents aren't an unpredictable thing in this part of the world and the salesman never offered me a caveat when he made his pitch as to why I should go with a more expensive, longer lease. So, now I'm stuck with the car for the full 42 months, contrary to what I was assured in the beginning. I"m going to owe about $4,000 in extra mileage charges and probably have to drive the car for about 2 months while it's out of warranty and my wife can't get what she wants unless I want to take a $12,000 hit instead of just a $4,000 hit and I'm not willing to do that. I suspect that the dealership and the salesman make a lot more money on a deal with Chase than with the other bank that would have done the leasing for me. Had I taken the 36 month deal with the cheaper monthly payment, I would be returning the car before it came out of warranty even if I couldn't return it earlier (which I'm pretty sure I still could've done) than 36 months and my extra miles would have been the same. Furthermore, I would have went to return it early and that would have of course been prior to the accident and there would have been no issue. The point here is that they were all smiles and giving me wonderful advice that in the end wasn't only flawed, it was really, in my view, a bunch of nonsense salesman talk to get me to do the deal that was better for them than for me. The upshot is that now I'll keep the car til the end and hope for the best during the time period it's out of warranty and I'll give them their $4,000 mileage and they can eat the depreciation. Then I won't be beholden to Rover at all and maybe my wife will want to take a look at some of their competitor's products. If she chooses to stay with Rover, I'll go to the new dealer on the south shore (and I'm hoping their not affiliated) because I've learned my lessons from this dealership. Even more unsavory was that the salesman told me about how worried he would be for me to drive the car out of warranty and to extend it is about $4,000, and when you add that to $4,000 in mileage, it's not much more than doing his new deal, so I should really consider going for the new car even if I was going to pay $1,300+/month for it (about as much as my S550 Mercedes)....

In sum: Completely unreliable, incompetent service department. If you value your time and expect reliable service, especially at this price range, I suggest going elsewhere. I was stunned at the incompetence of my experience.

I called and made an appointment for brake pads and communicated that I required a loaner car. I was advised the next appointment would be today where a loaner car would be available, and I made my appointment. This morning I called to confirm that the loaner car would still be available as I had pushed back my service time an hour and was assured it wouldn't be an issue.

I arrived and spoke with a service advisor who advised me I was listed as a drop off. I told him that this was impossible and I expressly communicated I required a loaner car and made the next available appointment a loaner car was available. He further noted that the notes on my account indicate that I would like a loaner car "if it was available." This is absolutely inaccurate and in no way was this communicated as acceptable. I unambiguously communicated that I would need a loaner car and specifically waited weeks for this appointment, as this was apparently the earliest appointment a loaner was available. The service advisor advised me that this is a frequent issue with the service that their dealership uses, where people request loaners and it is promised inaccurately.

Many issues with this: if this is a known problem with empty promises of loaners when scheduling a service appointment why wouldn't they call the day before to confirm the client's appointment (as any other luxury car dealership I've ever dealt with has done) but further confirm whether or not a loaner is required in light of this apparent issue they're aware of and take no proactive steps to ensure the issue does not perpetually continue. Needless to say, I advised the service agent this was completely unacceptable as I had to take off work for the appointment.

There was no efforts to rectify their incompetence. I was advised the next loaner appointment was a month away. I was not offered any discount on my future service despite a mistake that was solely theirs that was a massive waste of travel time and missed time from work for me.

Mistakes happen- it was the lack of any attempt to rectify an issue caused by their unreliable and incompetent service that has warranted...

Land Rover is Horrible! I have personally only dealt with land rover of glen cove, and Land Rovers corporate head courters. But what i can tell you is that all the talk you always hear about land rovers breaking down OFTEN and not being reliable is VERY true. The company itself also does not stand behind their cars. I myself own a Range Rover Sport Autobiography edition. (MY VEHICLE WAS IN THE LAND ROVER GLEN COVE SHOP FOR A TOTAL OF OVER 100 DAYS OVER A 3 YEAR LEASE) Since i have had the car (2011 brand new) the suspension has had numerous issues and had to go into the shop. Sometimes only weeks after getting back out of the shop. The transmission also has been having problems for the past 2 years, yet land rover cant seem to find the problem, so that is still ongoing. Had a problem where something in my engine was loudly knocking the entire time i would drive, and i was told i would have to wait two weeks for them to have room for me to bring in the car. I argued and they allowed me to bring it within a day or so. Even had an issue where once when i picked up my vehicle from land rovers service, my sunroof wouldn't open. We found out this was because my roof got dented while being in land rovers shop. At first land rover refused to fix the damages until the BBB got involved. My point here is, if you decide to buy a land rover, be prepared for all the extra expenses you will incur as they overcharge you EXTREMELY on every service or anything done to the car. Also be prepared to get one of the many FAULTY CARS land rover sells people and have to bring it back in for repairs constantly (in which case you will probably wind up driving around in a loaner car (if they even give you one at all) for a decent amount of the time you own/lease the vehicle, worth much less then the car you are paying for. Oh and most of all, be prepared to NOT BE a "valued customer". I clearly am not considering they still have me in a vehicle that constantly breaks down and won't do anything about it. Horrible company with a horrible customer...