Xpress Smoke Shop — Local services in City of Lackawanna

Never go here. I was rudely accused of "recording" while I was looking at stuff to buy. Then, I was cursed at extremely rudely by the new security guard while trying to buy something. Then, he kicked me out for literally NOTHING. I was CALMLY minding my own business, looking at stuff and he suddenly took issue with me for absolutely zero reason.

Oh, and he tried to claim to be closing and tried to use it as a reason to take issue with me. However, he allowed another customer to come in as I was walking out. So, that's also bogus.

This occurred on Sunday, September 10th 2023 at 8pm.

Do not give these people a dime. And don't go to the other shop right outside the plaza either since they own that one too.

Way to treat LOCAL patrons of your business, guys!

And fyi: You need to FIRE that security guard immediately unless you'd like to have problems and lawsuits constantly. A security guard needs to be able to keep their cool and deescalate. I was dumbfounded at this guy because I was calm, and I was trying to deescalate the whole time, and I had done nothing, except mind my own business and try to shop there like a normal person.

And no, I'm not allowing myself to be treated like that for absolutely no reason either.

Make it right, guys. That was seriously wrong.

(Update. Friday, October 18th 2024.) It now has been over a year's time and they have not done anything to reach out to me, to make anything right, or to even enquire at all. I let them know about this in-person right after it happened too. But, these people clearly don't...

Sadly went to purchase a battery had a glass pipe in my hand while shopping. Watched a sales clerk busy flirting with a woman who kept changing her mind(I. E. I'll get mango flavored O I don't know what were the choices again?) To everything watched this for 20 minutes chose to leave went the competition on Southpark Ave. Don't waste your time like we did. Can't tell you about the prices didn't get to shop would rather watch two customers leave than tell some one who can't make up their mind to wait. Your company missed a $60 sale and a sale from my friend of $50, and having me...

Love this store. Wish they would order the stuff I'm always looking for. The one guy who 2orks there says he will order my stuff and I go back and it's never ordered. But they do have a lot of coils, tanks etc. And I've never been treated unfairly and prices...