Advance Auto Parts — Local services in City of Lockport

Jessica Peterson is the commercial manager at the Lockport, NY location. She hung up the telephone on me on 4/11/2019 when I requested that she attempt looking for a part for a vehicle that was not in their Year/Make/Model search. She also would not check into thread size on a part that I had found in their database. I asked to be transferred to someone that could help me. She got offended and later hung up. She does not belong in customer service. I also feel she knows minimal about the auto parts industry. This interaction deserves less than one star. Incredibly unprofessional. I will be taking my...

Ordered touchup paint online that was in stock. Arrived 2 days later to pickup & was given paint for a Volkswagen then for a Toyota. Then told it was not available & those were the only to grey colors they have. Counter guy called another store & said they had it. Ran out there to find it was not the correct color. A lot of...

I came intending to buy an alternator. David said he wanted to check the battery and charging system. Went out with A high tech testing device. Did several things. Printed out results. Explained results,gave print out to me. Told me to hold off buying alternator. I was really impressed with his help and being...