Gould's Flowers & Gifts — Local services in City of Lockport

BEWARE! I'm very disappointed in this place. My wife's sister lost her boyfriend in a fire last week and we wanted to send her some flowers as a pick-me-up. We ordered an arrangement online, which showed a nice, very full arrangement of daisies in a yellow vase. What was delivered is very different than what was ordered. See the pictures... not even close. You only get one chance at a kind gesture and I'm totally embarrassed by the arrangement that was delivered. An absolute joke for $75. And please don't try to tell me that the picture was for the more expensive arrangement because it wasn't...the website was very clear. This is an intentional dirty tactic by out of town florists, knowing that in 99% of cases the sender will never see the arrangement. If Gould's wants to send the arrangement I actually ordered, then I will update this review accordingly. If not, I will be disputing the charge...

I live in Australia and have used Goulds for past 14 years to send to my American friend a flower arrangement for Christmas and a Birthday Basket filled with many goodies each year. The staff are exceptional in their customer service so friendly and welcoming and always very accomodating with their helpful suggestions in making the gift just perfect each time. Delivery always precisely on time too. I had the privilege of meeting the staff last two summers I have visited. They did a wonderful artistic succulent arrangement for me in a large glass bowl for a coffee table, beautiful dried flower arrangements for house decorations I did for my American friend during my visit and purchased also some very cute tiny vases. The shop is filled with a wonderment selection of creative items that entice you to explore for the perfect gift. GOULDS is an exceptional experience all round. A true icon of...

I ordered from Gould's for the first time. As a Cambria resident, I always like supporting local business and understand that when it comes to local, it typically means it will be a little higher in cost. Normally for flowers I have shopped at Wegmans and there has always been a great variety and they've lasted for quite a while. I ordered something that was shown on their site and knew the cost was higher than I have traditionally paid but wanted them delivered this time. The site was easy to use and the arrangement arrived this morning. My wife was very happy and the flowers were very pretty. I was a little disappointed however that it was not larger. I get the higher cost for delivery charge and it being local but will definitely reconsider going forward as I just expected something a little larger for the cost. Hopefully they will last as long as they...