Geek Squad — Local services in City of Mount Vernon

The manager of GEEK SQUAD made me wait while he was training people. He didn't say come back, make an appt or that he would take some time with the 2 Geek Squad techs. So 3 Geek Squad techs were all tied up with trainingwhii ibwaited indefinitely. I just wanted advice on a laptop. I went back after I purchased a laptop and the husky tech with crew cut and ponytail was unprofessional, arrogant and rude. I was told that it would cost $50 to transfer files and photos to new laptop by a sales associate. the Geek Squad tech got annoyed and told me i had to sign up for a service contract for 1 yr. The laptop came with a 1 yr warranty. I went to Micro center and got a better deal on a comparable laptop with more features and more storage and a 2 year service contract for the same price as Geek Squad service conract for one year AND the folks at Micro center were ALL courteous, professional and very accommodating. Do...

I want to say THANK YOU TO KHEDIJAH for taking the time in helping me with my phone issue. I have been on the phone all day starting at 10:00am with Verizon Tech Coach, then Samsung, even went to the Verizon store for assistance which of course they were no help, didn't even try. I had to call Tech Coach again and still no help. Khedijah really took her time with helping me when she really didn't have too so I want to thank you again for your great costumer service and persistences. She should be part of your squad or...

I dropped my computer off on a Saturday. They told me they'd do the diagnostic and get back to me by Sunday or Monday at the latest. I tried calling all day Monday and Tuesday but the local geek squad number sends you to a call center. They couldn't give me any updates and kept saying that someone from the store would call me, but they never did. I finally had to go there on Tuesday evening in person and it turned out they hadn't even checked the...