Burger King — Restaurant in City of Mount Vernon

Went there with my co-worker. From the outside appearance is nice. Inside is a bit on the small side but comfortable. We waited on line for 15 minutes without having any customers in from of us ordering. This was due to the employees trying to fulfill prior orders. As we waited, the employee with a scar on the left side of her face was talking down to her co-worker as he was making sandwiches all the while we and other customers awaited for someone to start taking orders. She was very unprofessional communicating to her co-workers and had a very nasty visible attitude. Finally she comes to the cashier position and looks at us as without any formal greeting and a big puss on her face. As we were about to order she gave us a nasty look at which point we realized it's time to leave this establishment and patronize Wendy's instead who's staff is always on point. This was our first and last time walking into this Burger King. We truly hope management can retrain their staff with an emphasis on the importance of customer service. First impressions are everything and word of mouth will bring or diminish your customer base. Unfortunately in this circumstance,we will advise all to avoid going to this location all because of this employee they chose as part of their team. We will most definitely email our employees of 400 staff to go elsewhere. The service industry is to serve individuals not turn them off and be nasty to them. Some people are better not to deal with the public. She is a primary example of that. AVOID THIS BURGER KING....

HS This is NOT how one should feel about BK when ordering from the menu. Two non English speakers in a predominantly Latino and AA community are on the mic taking orders half assed like it was an absolute joke to talk to the people and I asked her if she was messing with me because she was trying really hard to piss me off. On purpose when ordering she’d stop and then tell me she can’t hear me and then makes me repeat myself Multiple times; four times I attempted to talk to her and the other side fell silent and ignored what was said and asks me to repeat it again. I’m screaming right now as I am writing this “And then???” It was like that horrible movie scene. Second person goes to order and he too gets the repeat yourself I didn’t hear you. She had NO idea of the menu or products and topping off this lovely visit to BK. The menu screen was broken. Stuck on one image. Drink Menu stuck and of course one needs to recall then what needs to be ordered off the top of one’s head and she’s messing with customers in their cars on purpose. So we eat. Chicken nuggets are dried ass pucks of almost mushed jerky with a coating. Both orders of nugs were nasty. So they wrecked the batch and seemed to the both of us that the nuggets were left out over time before service. The whoppers were good messy and classic as expected to be. But god damn the people working there need to be trained by corporate and I’m calling them to...

If I could give a -10 I surely would. This restaurant dosen't care too much about anything. But quickly. Took my daughter here and bought me the 2/$6 grilled chicken sandwich. Get home and comfortable, bite into my sandwich and bite into a piece a flexi-metal! YES... METAL!!!😡😡😡. Grabbed my receipt, no telephone number on it. Go to the internet and find the number. No one picks up. Goes to VM. Call customer service. The young lady didnt seem moved at all by my complaint as if this is the norm and assured me she would have someone from the restaurant call me. NOTHING! I leave my house early Monday and drive there and there's a shift mgr there who told me she couldn't refund my money but she could give me a meal. ABSOLUTELY NOT! You can't force someone to have a meal instead ESPECIALLY if the situation involved, uh, I don't know... EATING METAL!!! She even called a manager who was supposed to be there at 9am and the shift leader apologized and said she's still in bed. I was there a little before 8am. If that manager was due in by 9am, unless she lived right down the block she shouldn't have still been in bed. Well after some time, the shift leader assisted me. Need I say I won't be back? I attached a picture of it. It even has food on it still. I'm mad that i can't upload the video as it is not an...