Target — Local services in City of Mount Vernon

Black Friday of 2017 was the worst experience for me. I had purchased a TLC ROKU smart tv online. The purchase was made in the morning. About a few hours, I called the customer service line to find out when will the item be available for pick up. The sales representative told me that he wasn't sure since they are currently receiving high volume of orders online. However, if they receive a new merchandise overnight, chances are that my order will be ready the next day. Later that evening my I got a confirmation email that the item was ready for pick up. I drove to the store as quickly as possible. I came across a young man that assisted me ( can't remember his name, but according to him , he said he was the store manager). I gave him my name and item number. A few minutes later he couldn't find my item. In that same second, I get a cancellation email. The emailed stated that according to the call I placed early in the day my order cancelled, which is a complete lie, I never asked to cancel my item . I immediately got annoyed and disappointed. In addition, I checked my blank account the money was already deducted. The young man offered me to repurchase the item with a 40% off for this inconvenience. He also told me to call my bank and aware them of this transaction. As I called my bank, the customer service clerk advised me that chances are that my money will not bounce back. It all depends it if target cancels the order correctly then my money will be added to my account overnight. 12 hours had passed and I have not received it. I just experienced the worst hustle just to get a TLC TV. Mind you, the TV I repurchase looks refurbished. SO DISAPPOINTED.

Corporate will definitely...

I love this Target but there has to be a solution for the Customer Service area by the entrance. I just went in and there was only one person at the register(and she was telling the customer she was assisting that the other employee was on break.) After she finished assisting the two people ahead of me she just leaves...for about 7 mins...there was no communication with me (I was next in line). During that time, other employees saw there was noone at the register, and they saw that a long line quickly formed. So after close to 10mins passed, I walked to another employee and asked for help to pick up an order and they point to the lady who had left the register and was JUST coming back from outside of Target. So I walked to the lady (by now she was close to the counter of the register) and was about to tell her I have an order pickup but then (mind you , she didn't even go behind the register), she proceeded to walk away to do something else. Again, no communication whatsoever. This is poor customer service. Having customers wait for this long without a word and when I began to speak, she just looks at me and continues walking so I stopped speaking. I dont know this employee's name, but this was such a negative experience that must be fixed. If she had to do something pertaining to the job , okay cool, but say something. Or when I started to speak, she could have said hold on one moment or anything professional. The other workers I understand have their own stations but really, not one could have assisted???? That's below the bar of what Target should be capable of. I canceled my order because that was wild for such a...

I would give this location a zero-star rating if I could. Every time I visit this store, I have a terrible experience. The first time I went, I purchased a few items, including a carton of eggs. However, the eggs were not scanning at the checkout counter. I asked an employee for assistance, but she refused to help and insisted that I go back and grab a new carton. This was confusing, and I ended up leaving the eggs behind and not purchasing them.

The second time I visited, I wanted to buy some eye drops, but they were behind glass, and I had to press a button for assistance. I kept pressing the button, but no one came to help me. I finally went to the front desk and found a group of employees hanging out. I explained my situation and asked for help, but one of the employees seemed to be calling someone without communicating with me. Meanwhile, another customer with the same issue came to them for help. Both of us told them that we would go back to the aisle to wait for assistance. The employee said "ok," but when we returned to the aisle, no one arrived to help us. I asked another employee for help, but even after waiting for a while, no one came to assist me. In the end, I left the store without buying anything, and I have decided not to visit this location again.

If stores choose to lock up their products, they need to ensure that their employees are available to assist customers or simply not lock the products up at all. This can be incredibly frustrating...