Subway — Restaurant in City of Mount Vernon

If possible, I'd give no stars! I walked today. As I was deciding on the type of bread, the attendedent said something to me from behind the plastic curtain which I did not understand. I asked her to repeat what she said. She stated what type of bread would you like. I replied that's just what I'm deciding on now. The young woman got irate, started speaking loudly and very fast in Spanish and went to the far side of the counter, while continuing her tantrum, snatched two receipts from register and returned continuing her rant speaking to another attendedent at the counter. Not once did she further acknowledge my presence as she continued ranting. I just turned and walked away. I am an a Afro-American male. I don't know if it's the color of my skin or my self that's the problem. There has been only one male attendedent present at any previous occasion. The same this time. There is no mistaking my observation. I am 64 years of age. I am a retired public high school teacher and I presently work security. I intend to follow up with my observations at a...

We ordered multiple footlong subs for a charitable initiative for blind individuals, and even clearly mentioned in the special instructions to “add more vegetables and sauces” so they could enjoy a proper, filling meal. Unfortunately, the sandwiches were carelessly prepared, lacking basic ingredients like vegetables and sauce, and were nowhere close to what was listed on the receipt. Even after calling the store and offering to share photos, they were dismissive and unwilling to listen. This was not about getting a refund — we didn’t ask for one. But when food is being made for those who cannot see and are relying on us to feed them well, it’s heartbreaking to see such negligence and apathy. I sincerely hope the management takes this seriously. When a customer leaves clear instructions and you fail to follow through, especially for a cause, it’s not just poor service — it’s...

HORRIBLE service. Cancel online orders, lie about calling to “confirm” the orders. When using rewards, they will cancel the order and make you reorder in-store, then refuse to honor the discount from your originally placed online order. Incredibly rude and entitled, talk bad about customers in Hindi to their face (my bf speaks Hindi and called them out and they didn’t apologize). Just overall terrible franchise. Our experience at other subways has been great, we eat here all the time, but the franchise owner should really know how his employees are...