Verizon — Local services in City of New Rochelle

Can I just say wow. Coming to this location was the worst decision. If you pay attention to red flags this is one of them. SCAMMERS! I read several reviews on this man named BARRY, saying how amazing he was so I decided to go to him because I really needed help and great service. Well let me tell you how uninformative this man was. He did not explain anything in detail and brushed everything off to just get a sale. I had to ask him so many questions that were things that he should have explained before signing up anyone. That is standard but nope not to Barry. He was the worst. After seeing my first bill I noticed so many random charges and when I called to ask him what all the charges where he replied with stop harassing him mind you that was my first time calling. Then come to find out this disgusting man saved his number into my phone with out even asking if I wanted it . I assumed that was the store number but nope, which is extremely unprofessional and inappropriate. They Seriously need to fire this man. I don't even know how he is a manager if he didn't even know simple things that has to do with procedure. VERIZON YOU WILL LOOSE MANY CUSTOMERS because of this man. I sure will never go with Verizon because of it. EVERYONE STAY CLEAR. Its for...

While both my husband and I had decent to mediocre service (with my husband, they attached the wrong number to his new phone, with me they took a long time to transfer data from an older phone to a newer phone) when I went back in to tell one of the 2 technicians that none of the proper data transferred (the one that wasn’t helping me the first time but was there when I was in, just a mear 20 minutes prior). He claimed he “couldn’t help me” and told me to “calm down”. And then accused me of yelling which I wasn’t UNTIL he threatened to call the cops. WOW what happened to “the customer is always right”. He was rude from the moment I walked in and disgusting throughout. I hope the idiot who chose to sit on his butt instead of treating a customer with any respect GETS FIRED. AND SOON. I am happily going to call the owner to report his...

I called the Quaker Ridge Verizon store, when I'd spent more than 90 minutes, calling the customer service phone number for prepaid Verizon cellphones. No matter what I did, I couldn't reach a human voice. Fortunately, when I called the Quaker Ridge store, Kenneth picked up the phone. He was extremely helpful and told me what he thought likely was the problem with my phone. Kenneth asked me additional questions, to be thorough and sure that his idea of what the problem was, was correct. I'll admit - I've always been a Verizon fan, but now I'm a fan of the Quaker Ridge store! Thank you Kenneth for all of your help - beyond five stars and excellent customer service,...