AT&T Store — Local services in City of Niagara Falls

Store manager, Justin gave the worst customer service we have ever received by AT&T. Justin did not listen to what our needs are. Instead of answering our questions, he argued with my husband about why the option he was selling was better, even after we explained to him why that would not be best for us. He ended the conversation by scoffing at our explanation and rolling his eyes at what we said to both of his employees and walking away. YES, THE STORE MANAGER DID THAT. My husband and I were nothing but respectful thinking it was just a training issue that needed to be addressed. We were surprised to see that he is actually the store manager for the Niagara Falls location. Perhaps we were right and Justin needs more training, as that was the worst service we have had by AT&T, and we have been with them since Singular Wireless merged with AT&T. What bothered us the most was that Justin's action towards us was unprovoked and completely UNPROFESSIONAL right from the start. He interrupted the staff that was helping us. Justin, I hope you find the value of great customer service; at the very least, I hope you find the value of showing respect to others (irregardless of whether they share your opinion) as it is not only good for business, but it's also something that you should probably do. The nice gentleman who was helping us before you rudely interrupted him mid-speech was respectful. I feel bad that you put him and your other colleague in an uncomfortable position. I am hoping that there is video footage of what happened so our situation can be used as a training example of what NOT to do. I will be sharing this on any relevant social media platform, and I will also be contacting AT&T to get the contact info of the regional or territory manager (or of a similar position) to share...

Save yourself a headache and just use Verizon, I am sure wishing I did. I've been having trouble trying to connect with the internet using my phone , unless I am connected to wifi, trying to connect using the AT&T network in different areas of western new york is either SLOW or just plain Forget about it. Of course the first thing the store representative did was connect very easily and quickly inside the store, stating wow that's really fast, please I'm older but not stupid , of course inside an AT&T store it's going to connect quickly. The employee asked where abouts I was having trouble trying to connect, I gave him an address in town of lewiston, he checked his lil map and said well yeah that's an area doesn't have good coverage, I asked about a location on Lockport rd, he stated that I should have good connectivity there, which I dont, I asked about youngstown , because I have absolutely no data or even phone connectivity on AT&T network, it goes right over to the. Canadien cell network and will charge roaming charges if I attempt to make a call, my Verizon phone never had a problem, again I was told well.. theres only 1 cell tower in that area. He then showed me the coverage map for the AT&T network, yeah your pretty safe if you're in Niagara Falls, but start moving out to the different towns...good luck...I'm really still incredulous that I'm stuck with this lousy service for the next couple years and nothing can be done to...

If you like getting lied to…this is the place to go! Went to add a phone line. Done. He could upgrade and get credit if he turned in his old one. Just had to make the last payment on the phone. Done. Was asked if we wanted to add BOGO watches. Done. Lifetime screen protectors? Sure. Done. Was told to call customer service to turn off the phone line got his previous watch because we did not want separate lines and would use the phone through the watch. Done. Told to cancel insurance through customer service. Done. Tell customer service to waive the activation fee because they will. Done. I still have the employees post it where she wrote it down.

Then the bill. Over charges. Excess charges. Phone lines added to the watches we did not want. Watches have a payment. Not BOGO. And so on. Multiple calls. Visit to the store. Etc. Bill is still higher than what the rep told us. Pretty sure it was commission padding but either way reports have been filed with the FTC and anywhere else I can.

Also the lifetime protectors that were put on and cracked in two days and then again a few days later because they don’t properly fit? Not lifetime. $10 every replacement.

Should have stayed with Metro. 12 years. ...