Xtreme Discount Mattress — Local services in City of Niagara Falls

Ordered a mattress from them and loved how comfortable iT was. Got it delivered and under the fabric was what sounded like a crinkled piece of plastic. They thought I was crazy had to take a video after they delivered the second mattress that had the same issue just for them to believe me. Instead of them sending me a flawless mattress they upgraded me to an 900 dollar mattress they had I hate it. Still waiting on the corrected mattress that i originally purchased have left multiple messages with the manager at the store in niagara falls just to make sure they have placed the order and its been almost 2 weeks with no returned phone call. A month and i still do not have the mattress I ordered I spent nearly 1000 dollars and have not been compensated have been more then ccompliant with them and patient. Never buy a mattress from them. Unless you are getting the one in the store that you can touch and inspect. Xtremely disappointed with Xtreme discount mattress evrytime I see a commercial it aggravates manywhereeminds me to tell people do not go there. By the time I get the mattress I actually purchased it will be mattress number 4. I was so happy to get a comfy mattress great for my back but they have ruined this experience for me and have done ZERO to compensate me for my time, discomfort and inconvenience. My boyfriend has had to leave work now 3 times to meet the delivery guys just to get something we hate. Also originally we wanted an adjustable bed the salesmen at the store misunderstood and sold us a regular box spring when all we were looking at were adjustable beds. That's where the original problem started they then delivered the adjustable frame had to pay 500 dollars more for that and what do the delivers do? Forget the box spring. And exchange the first mattress with another unexpected one that also has the sleeping on a plastic bag effect. Unbelievable DONE. Being nice doesn't get you anywhere just know this company doesn't give a care about you or making you the costumer happy. Serena Lickers...

Beyond aggravated with this place, and I haven’t even gotten a mattress yet. I purchased my mattress on Friday the sales guy was helpful and even attempted to locate the one I purchased for pickup that day. When he couldn’t locate it, I was told it would be 10-14 days for pickup which was not ideal but willing to work with it. The next afternoon I received a voicemail from the store saying my mattress was in, so I thought it was a bonus and called this morning to make arrangements for pickup to which a completely different employee told me it was there and I could go pick it up. Make arrangements to pickup and get to the store to be told that it was not in and they don’t know why I was called. At this point I’m contemplating canceling my order as if they are this unorganized I have no faith in the product I will be receiving and really starting to believe all the negative reviews are the truthful ones and it seems more often than not people seem to be disappointed.

To your response: errors happen everyday and I fully understand this, it was not the initial call on Saturday that was the issue as there was time to correct the issue on Monday when I placed a call to what I thought was the store and was in touch with a customer service agent who never informed she was not in the store and verified yes my bed was in and could make arrangements to pick up. Maybe your customer service reps should verify information before they tell a customer something as this was the reason for my cancellation. I do not trust businesses that operate this way and from the multiple negative reviews I see a pattern and couldn’t trust that I would be getting a quality product for less considering I paid similar prices for name brand less than 2 miles from your store and got it the same day. So no you will not get my business again...

This is the best mattress store. I won't go anywhere else anymore. I have such a hard time finding a comfortable mattress. I have bought and returned many due to problems with support or sleeping too hot or just not comfortable. And with the insane prices of mattresses these days, I am not willing to settle for something I don't love. The mattress I bought here is the second from this store. The first was for my daughter when she was small. After she left home it became a guest mattress and our guests would always comment on how comfortable the bed was. Then after trying many different mattresses for myself and not finding the right one I finally though maybe it was worth a try even though I was skeptical of buying a "cheap" mattress. Well, I should have started here in the first place! There was no hard sales pitch, but honest answers from a very knowledgeable sales person. I ended up with a latex mattress which is the most comfortable mattress I've ever had. It's not hot and has just the right amount of support and softness. We also opted for an adjustable base which is absolutely heavenly. My back is never stiff or sore in the mornings anymore, my neck doesn't ache. It is wonderful. And the most amazing part was that the price was by far better then at any other mattress store. DO NOT hesitate to buy here. You will not be...