Reeds Jewelers — Local services in Town of Niagara

Outstanding...!! I had purchased a 150$ gift card in November last year for my Granddaughter and with all the hustle n bustle on Christmas Day she lost it.... well. I thought this was gonna be 150$ out the window and never bothered to tell them about it. I went into the store last week to purchase a new one for this Christmas coming up and I mentioned what had happened and KERI,MARIE, BRIDGET and RENEE went to work n found that last years gift certificate was never used and still valid!!!! I am bringing my granddaughter in this weekend to finally receive her Christmas gift for last year!!! This whole ordeal literally brought tears to my eyes... how the staff there looked out for us....! Best customer service n policy I have received from a business EVER!!! Highly recommended for Quality n Service .... THANK YOU, Keri, Marie, Bridget, and Renee for your warm, compassionate, caring and over the top...

Further to the response from the owner of Reeds Jewelers to my negative review and experience: A business that does not honor its advertised quantity and price is called "bait and switch", which is against the law. Simple and clear. Consumers should be aware of your unconscionable business practices and zero customer service.

Look for this review in your Attorney General's Office, Better Business Bureau, etc. If I could provide ZERO stars, I would. I placed an order that Shelly Zimmer, Director of Customer Experience, refused to honor. The confirmed order was for 2 sets of 4 linen napkins. She emailed me to state that they do not have the quantity advertised nor the price advertised! Instead Ms. Zimmer proposed that I pay more money for less...

My husband went here to get our wedding bands. We were very impressed with how professional and wonderful the service was from all employees especially Ashley P. She was extremely polite and helpful in the way she kept us updated on getting the rings sized. We could definitely tell that she was doing her very best to make sure we received our rings perfectly sized in a timely manner. Our experience was wonderful and we both agree that Reeds Jenss in Niagara Falls is where we will be going for all of our jewlery transactions from now on. My rings fit perfectly and they shine so beautiful! I'm so happy! Thank you to everyone at Reeds Jenss...