Georgia United Credit Union — Local services in Clarkston

As a former employee and long time member I was very disappointed in what I experienced and witnessed today. The “no teller” access as a first time experience was beyond inconveniencing for my situation. I came in because my card was blocked and they could not reactivate. There’s a long story behind that, so I’ll spare the details there. I thought it would be no big deal, because it’s usually quick to step in a branch for a new card. So imagine my surprise when I ran in on my lunch break to find that I had to sign in to see a member service rep where 3 people were already in front of me. Still I gave it a chance. I waited 20 minutes and none of the 3 had even been called back. I had to leave and thankfully received an opportunity to return a few hours later. Upon arrival the lobby was packed. Signing in behind me were 2 additional gentlemen that needed new cards and not much time to spare with the unusual wait compared to if we had a teller line for quick services. The employees had no sense of urgency to help anyone. They were walking away, talking breaks, and leaving for the day. As we were sitting, I overheard an elderly lady speaking to the machine. She had made a withdrawal and came up short with what she received from the machine. She asked if someone could come out to check the amount for her. The person speaking through the machine advised she would have to sign in to see someone for help! That blew my mind. The machine either had the error or she just needed a little help to make sure she had the right amount and no one would help her! I tried getting the attention of reps to assist the old lady to keep her from waiting , but the one lady got an attitude because she sensed the frustration with everyone waiting. Understandably so, we all started voicing our opinions about how this new set up was not a great one that has the members in mind first. Yet, she also felt the need to say if you have a problem then take it to corporate! Right a review! As she pointed to the screen with the review link. So, here’s my review Miss Lady. As a former employee , I would have never taken that route to handle disgruntled members. Not to mention the waiting area was packed and 2 people had to stand to keep from us all being close all up on each other. After some time, I was finally able to get someone to help the old lady with checking her cash and not waiting the full time behind all of us to simply check her funds. I ended up having to wait close to 40 minutes to receive a service that took less than 5 minutes. Making appointments doesn’t help those that need same day services or have conflicting schedules that work during the same hours you’re open. I don’t think this new setup considers the individuals that fall in...

This bank will add periodic fees and close your account without informing you.

I've had an account with them since ~2010, and since 2018 I've had a safe deposit box with them, along with an account to pay for the box's annual fee. Sometime in 2021 they began charging this checking account a disuse fee without telling me (they have my correct mailing address, phone number, and email address). Then, when it ran dry from the fees, they closed my account, again without telling me.

Months later, I received my annual letter from them saying they've charged my account $65 for the safe deposit box, so I try to log on to check my balance and see if I need to top off. But I can't log on - I no longer have an account, apparently!

After a goose chase of talking to three different customer service representatives, they tell me they've taken all my money from my account and closed it, and I have to come clear out the safe deposit box.

This is completely unacceptable behavior in a bank, which should have a mature communications plan for when policies shift and account statuses change. It wasted my time and money, and it was just bad business for them - instead of continuing to receive my $65 every year, they got it one time, and inconvenienced everyone involved.

I strongly recommend picking a bank that actually communicates with...

I would like to commend GUCU for many very rewarding member experiences over the years. Just recently I came to GUCU for some financial assistance. As always, I was greeted with a welcome by a courteous gentleman who greets me at the door. When inside I see smiling and cheerful faces that are interested in knowing how they can be of service to me for the day. Also, myself and other customers are offered bottle water. This display of generosity is not seen in other banks I have visited. At GUCU the customer service representatives are always very attentive to my financial concerns and are very knowledgeable in their area of expertise. My last visit was with Jahnae Butler, Branch Manager. My member experience was a rewarding one. She listened with patience and sensitivity to my financial concerns. She was very helpful when I needed guidance or more indepth explanation to proceed through the financial processes to achieve the present goal. I am very thankful and appreciative that because of her caring and amazing support, I claim victory that my financial needs were accomplished. Thank you God for answered prayers! Thank you so much Ms. Butler for a job well done! May you have much continued success! Sincerely,...