Public Storage — Local services in Clarksville

Update 07/27/17 My door broke last week. It came out of the tracks and will not open. Reported it to the office and the 1-800 number on the gate and it has yet to be fixed after a week. Unfortunately, the main gate to the units that is supposed to keep the area secure has been broken and left open for at least the last two weeks. These people don't give a hoot about you or the safety of your items, once they have your money they could care less. I asked for the phone number of the district manager so that I could voice my concerns with him and the person behind the desk gave me the number of a non-english speaking person in LA. I'm sure he thought that was funny.

Public Storage bought the storage unit we had been using for almost 20 years at Novas Landing in Hamburg IN. After receiving an email that the transition would be seamless and our autopay would continue without interruption, we felt comfortable staying with them. After about two weeks we get a notice from them that we are past due. I take copies of the emails I received from them to the office to inquire what the problem might be. Gone is the sweet lady we had interacted with for all those years and her warm office and caring personality, replaced by bare walls and cardboard boxes. When I inquired as to why I was now considered past due, she told me that my credit card had been declined. We had used the same card for over 10 years and it had never been declined, no one else has ever declined our card. I asked her if it was possible that they declined it because it was a new payee, and she proceeded to blame the previous owner for the problem. I ended up having to give her the same card and sign a new auto withdraw form, (doesn't seem very seamless). This week I receive another email from them, Public Storage, that I'm further past due. I go to my credit card website to find out that payment was processed the same day I visited last week. Do they even check before they send these out? After reading all of the other negative reviews on this company, I believe we will find another locally owned business to give our business to. This place already has the feel of the cable company. Don't get me started on them! Update 07/27/17 My door broke last week. It came out of the tracks and will not open. Reported it to the office and the 1-800 number on the gate and it has yet to be fixed after a week. Unfortunately, the main gate to the units that is supposed to keep the area secure has been broken and left open for at least the last two weeks. These people don't give a hoot about you or the safety of your items, once they have your money they could care less. I asked for the phone number of the district manager so that I could voice my concerns with him and the person behind the desk gave me the number of a non-english speaking person in LA. I'm sure he thought...

I have a unit here and was very satisfied until it was sold to Public Storage. Since the new owners took over I had no personal interaction with them. The previous owners had employed a very nice woman named Denise and I always felt appreciated as a customer. Not now. I went ahead and referred this place to my sister as she was moving here from out of town. Big Mistake! ! She went there and signed papers and paid for her unit and was informed that when she came back with her truck and her lock then they would remove their lock so she could get into her unit. She agreed and said she would be back soon. We returned with the truck and people to help, only to find the office closed. Mind you, it was only two o'clock and the office is open until six. We thought that she would be back so we went to the unit and started unloading. To make a long story short, the office never opened and we had to reload the truck. We made numerous phone càlls and were told we could not be helped because there was nothing they could do at their level and they were in California. The truck was due back the next day so we called first thing in the morning. The office was not open. More phone calls were made and we were told that the regional manager would meet us there so we went back, truck and helpers in tow. We sat there and once again..no one showed. More phone calls and we have still not had one person return our calls. I am livid!! I will be calling the BBB and I will be moving my belongings elsewhere! No business should be ran so...

DO NOT RENT HERE!!! I had my things in storage for just a little over ONE MONTH and my furniture was COVERED in mildew. I bought the "moisture control" stuff they have there and it did NOTHING. When I initially rented the unit, it looked as though it had recently been wet. I was told by their employee that there was nothing to worry about - all the units look this way. If I purchased the anti-moisture stuff it would be fine. I was told this REPEATEDLY. There were also bugs in the unit EVERYWHERE and my furniture was covered in spider webs and there were spider nests under the large pieces. There were ants crawling on my mattresses. There was NO FOOD in my unit whatsoever. When I went into the office to complain - and I showed them pictures - I was given an apology. That's it. And was told that I could file a claim with my insurance - and pay my deductible - due to THEIR NEGLIGENCE and DISHONESTY!! The manager told me it was "no different than an unfinished basement". Seriously???? You don't PAY to put your stuff in YOUR OWN unfinished basement!!! They BEG people when you initially rent to post positive reviews on Google and tell them they will be entered into a drawing for a free month if they do it. Just run away from this...