A Plus phone repair — Local services in Clayton

Went in on August 29 for phone repair cause my phone was having issues. Was told it was my battery. The lady explained my battery had swollen up and needed to be replaced. She went on to tell me the battery wasn’t compatible with my phone. She told me she could replace with an Apple certified battery, so I went ahead and allowed her services. Later that night I started having issues with my phone shutting down by itself. I called her the next day August 30 and she states I can bring it in for her to look at it. I was skeptical so I contact Apple and was told what would cause my phone to shut down like that. So I make an appointment with Apple for September 1. I go to my appointment to find out a refurbished non Apple battery was put in my phone, she reused the glue from the old battery and didn’t use the correct tool to take the battery out which cause some internal damage, also 3 screws weren’t put back in( (reason for shutting down). I had planned to go back up there Tuesday 9-5 to speak with someone about the issues cause I trusted the people with my phone and paid the $85 repair price, but had to turn around and pay an authorized Apple retailer $109 to fix the issues they called. However I just think it’ll be best to warn others of what they are capable of to hopefully save someone else the headache and maybe some money. I gave them a 1 star rating for...

I met miss cyinthia and she was very welcoming and friendly i had my phone samsung 9 which the screen needs to be replaced so she said it will cost u 245$ and it will take two days to be replaced and u have to pay 100 $ up front and thats what happened so i kept her the phone to replace the screen and paid the 100 $ and she told me that i can come collect it in Wednesday day 2nd of October at 6:30 pm then i had my iphone 6 which battery was draining so she said the battery needs to be replaced i ask is it the original she said yes and will cost u 65$ and u need to wait for two hours so i waited to change the battery for 2 hours and the problem is still the same the battery is draining and the battery she replaced wasn’t the original so i left her my samsung and i came today there was another guy saying sorry there was a delay and u have to come on Friday to pic ur samsung so i asked him and why u didn’t call me to inform of this delay he simply answered that i didn’t even know that u have a phone u need to fix that how unprofessional they are or at least they have a wring system of communication among the stuff so i took my phone my money and left please change ur company name...

The owner was very helpful. She was responsive to my questions, had my screen replaced quickly. The only confusion I had was she quoted me one price, and said if I paid cash it will be less. Charged me 70$ rather than 75$, only gave me 5$ back from 80$. Then got a glass protector for 5$ rather than 10$, which is fine but the change was incorrect. I’d have spent it on the screen protector anyway, so basically was still out 5$. Other than the miscommunication, she was quick and very friendly. Would definitely recommend for any phone repairs. I am updating this review as I’ve had my iPhone screen repair there a few times and at first they were they’re nice people however they do not use Apple parts obviously which is fine but anytime I’ve taken a phone there for a repair within a month. My phone starts to Function in properly. My battery will overheat. It’ll shut off the screen get stuck. I would think twice before going here. The phones that I took there when I made my first review we’re also iPhones but they were the younger generation phones overall they are nice people. It’s a nice shop but if you have an iPhone 14 or 1314 or up I would definitely go...