Dick Kearsley Service Center — Local services in Clearfield

They just lost a loyal customer.

I've used Kearsley for years for tons of calls---microwaves, washers, dryers, A/C. They've always come with positive and helpful attitudes, and competence to match. Even when things haven't been worth fixing due to the cost of repairs, they have been thorough, communicative, and positive. So when my 3-ish year old clothes washer started making a weird sound I called to make an appointment expecting the same I always have.

Today's appointment was frustrating and disappointing. The serviceman showed up, took a glance at my washer and without even touching it grumbled that it would be cheaper to replace than fix. I was bewildered, and told him it was making a sound on the wash cycle, but not every time it was run. The cycles finish and the clothes come out clean and spun dry---it's just making a terrible sound. He started a load, but the sound wasn't there. He said these machines are only meant to last three years anyway and I should just replace it. Hoping for a repair (I hate the toss-and-replace culture), I showed him a video of the noise. He looked under the machine and saw some dripping fluid and started identifying what actually could be wrong. I had to push to ask what it would take to fix it, but he kept saying it wasn't worth the price since it would be half the cost of a new one anyway. Finally he put a price on it---400 dollars at least, but couldn't give me a better ballpark range. I wouldn't actually mind paying 400 for a fix, but then je said he couldn't even say that would even fix the problem and kept repeating that I should just get a new one, and that modern appliances are made to break and toss anyway.

While he was writing up my bill for me, I was so put off by his whole attitude that I asked him that if he would ever recommend anyone to call for repairs on a new machine, if they really were meant to last for only 3 years.

He said no.

This coming from an appliance repairman is simply bewildering and not a little frustrating. 85 bucks for him to come tell me that it wouldn't be worth it for me to call them for repairs ever again?

I guess I'll take his...

Awesome, awesome, awesome!!!

My A/C unit broke down yesterday on a Saturday, did my usual Google search, called several higher rated Service places and all were booked for at least several days. Kearsley was in the same boat, but they took some extra time to help me troubleshoot over the phone. The condenser coil motor wasn't turning, so I brought over the capacitor and motor to there store. Alan was there just before it closed and tested my capacitor, it was bad and said that my motor was probably still okay. It was another $175, and said if I called the emergency line and left a message for him, he would be happy to open up the store later that night (after closing) just for me, in case I needed a motor also. I installed the capacitor and it worked perfectly. All is well, so I thought!!

This is where they really knocked it out of the park. Yeah, it gets better! Who would have guessed that something else on my AC unit would die within hours. Yep, it did for me. Now, it's Sunday. No one is open. Cant get parts. Call the Kearsley emergency line and leave a message. Guess who calls me back? Alan. He talks through the problem on the phone with me again. Again, like the unit outside, the motor on the inside has a capacitor and motor. He tells me, it's his birthday and has plans later, but can open the store right now just for me, and get me the parts I need. He leaves me his cell. I bring the capacitor down, it's bad. He gives me a new one. I install it, but the motor is also bad. Call Alan and his cell, he offers to go back to the store again so I can have a motor for my home when it's 100 degrees outside. He walks me through the install process for the motor, step by step (which saved me a TON of time!) and BANG! Everything works!!! Snoopy dance!! Huge kudos to Allen and the out of this world service. You have a customer for life guys. Way to...

The first time the gentleman came out he was very friendly and quickly ‘diagnosed’ the issues. The second time he came out to actually do the fixes, he spent the majority of the time he was here, which was 3-4 hours, telling me I could look this stuff up on YouTube and it myself. If I wanted to do it myself, I wouldn’t have called you. Then he went downstairs and, when he saw my cat box, let me know he was allergic to cats. So now I’m freaked out that he’s going to go anaphylactic. He fixed the washer and that was great. The stove was not fixed. He let me know he’s have to reschedule with a senior tech but didn’t know if he’d be able to come back because of the cats. I had to call a week later to find out when I was rescheduled. They finally got me on the schedule with both techs and they came out. The senior tech immediately ‘diagnosed’ the issue and they left. Again, I had to call to schedule the appointment. I asked to speak to a manager because I don’t feel I should have to pay for the parts they wrongfully installed. No call from the manager. When my appointment date finally came, I got a call 3.5 hours into my ‘window’ and was told they wouldn’t be able to make it and I again had to reschedule. I again asked for a manager to call me. This is now a 2 month saga and multiple days taken off to get this fixed. They finally came out today, and the issue is still not resolved. My husband paid them and refused to waste another minute trying to get this fixed with this company. I am so disappointed. We specifically chose this company because they are local and we wanted to support that. Shouldn’t have...