Pet Supermarket — Local services in Clermont

Hello neighbors, My name was Tex. I was born on April 2, 2022. My mom did not have a cat in 18 years! My dad didn’t have one for many years as well. They knew they would have another cat one day, but they wanted to wait until the timing was perfect. My parents lost their grown son tragically three years ago. My mom wanted to give my dad the most special surprise for Father’s Day. Mom purchased me from Petsupermarket at the corner of 50 & 27 in Clermont. She was so overjoyed. Dad was at work, and Mom went to the store and picked me up. She found all the supplies she needed and set them up before my dad got home. When Dad got home from work, he was the happiest he had been in a long time. He couldn’t believe I would be a permanent part of the family. At first he thought we were pet sitting, as we had done before. My sister and brother were so happy and excited! Mom was concerned. She brought me home one hour before dad arrived home. I started to cough badly. Mom and dad brought me back to Petsupermarket. Two employees stated I probably had a hairball. They said it could be unpleasant to watch; however, they dismissed mom and dad’s concern. Mom later found out they could have picked up the phone and had a vet arrive to examine me within an hour. The other kittens in the store with me could have been checked, too. Mom and dad returned home and scheduled the quickest appointment with the local vet. The vet stated I was very sick. I had pneumonia and bronchitis. I was placed on amoxicillin. Mom called Petsupermarket to let them know. Petsupermarket stated in the paperwork I weighed 2.18 pounds on June 2nd. I was purchased on June 8th. I was nowhere near this weight. I lost a lot from being so sick. My family was extremely worried. They brought me to the emergency vet in the middle of the night because I was coughing so hard. I weighed 1.70 pounds. Mom and dad were feeding me milk for kittens with an eye dropper. I was placed in oxygen. After 4 hours, I returned home. I was placed on Doxycycline. Within one hour, I could barely move and I couldn’t catch my breath. Mom and dad took me back to the vet. I was placed in oxygen again. I couldn’t catch my breath in the oxygen tank. The next morning, mom and dad were told I was suffering too much. I was kissed goodbye in the tank. My family cried so hard for me. My mom, dad, sister and brother were heartbroken. Mom notified Petsupermarket. The manager stated my parents could return my belongings and get the money for them. My family could not even bare to look at my belongings. Mom and dad accrued close to $2,000 in expenses. Most of this expense was vet bills. Mom contacted the rescue I came from to inform them. This rescue works so hard to nurture us and find us good loving homes. They work to save lives. They were heartbroken for me and my family. They loved me. How could the Petsupermarket employee tell my mom she noticed me coughing earlier that day and didn’t do anything about it? Tanya at Hoffmeyer Rescue brought my family out of a deep depression. She contacted Petsupermarket. She loved me and my family, even though she didn’t know my family. She extended condolences and provided my family emotional support. My parents reached out to Petsupermarket corporate many times. Petsupermarket didn’t care at all about me or my family. They didn’t even send my family coupons for food or litter so my mom, dad, brother and sister could get another kitten or cat. I thank you for listening to my story. I feel my life had a purpose. The purpose is to remember the beautiful people at rescues who work so hard each day and expect nothing monetary in return. Petsupermarket caused me so much suffering, and in the end, I lost my life. My parents were sold a sick pet and Petsupermarket washed their hands of it. I was not just a pet on the store shelves like a box of litter. I was alive and breathing. I was very loving and intelligent. I was a family member, not simply a pet. My family does not want my death and suffering to be useless because it did not achieve...

I have lived in this town for 15 years and have come to this store for 15 years. I would've recommended this place to anyone until my experience today. We were in the market for fish today. Unfortunately, information provided to us by another company was incorrect. This was brought to our attention by the employee named Ash. While I had no problem being informed correctly, the problem today was her attitude and delivery. Before she even spoke to us, her entire demeanor seemed bothered that we even asked for help. Huffing and puffing while walking away from us after we told her what we were interested in. I was taken back by this, but proceeded to engage as my daughter was so excited to get her first fish. I then tried to ask questions to clarify The information we were told that was wrong. This individual clearly did not want to answer and what information was given was very short. This entire conversation seemed to bother her. People come into these stores to learn how to care for animals and as new time pet parents. If you are new to the fish world, don't come here and Def don't ask Ash for help. It baffles me how so many rude individuals choose to work in customer service. My daughter was with me therefore I chose not to speak up to this lady or their staff....

I came in to the store earlier today and an employee named Dominique said that the Guinea and so did the other associate there at the time, (not Ashton the manager that was on duty, but we will get there), so we continued to go home and get everything ready for the Guinea pig because we already have Guinea pigs already and everything it needed. Drove all the way back to the store, everyone knows how gas is right now, all of a sudden Dominique informs us that the Guinea pigs aren't available because they are "quarantining" which was never mentioned before after asking two employees about them. Then we go to the manager that was there at the time, Ashton, and she says she asked the higher ups and we aren't allowed to get any type of "special privileges". We were never asking for special privileges we were just asking for what we were told earlier was perfectly fine. During the conversation with Ashton the assistant manager Kelsey just sat there pretending to hear nothing in short shorts, but uniform on, completely unprofessional from everyone in the store and just super unwelcoming when you walk in. It seems like no one wants to actually help the customers, when you walk in they all disperse and disappear, or sit behind the counters talking and playing on their...