Verizon — Local services in Clermont

Hello, I am hoping this review helps people based on my experience with Verzion Wireless. Maybe Verizon Corporate will reach out. I have been a loyal, AutoPay customer for many years across 3 states I've lived in. The coverage has been mostly good but the customer service has been absolutely horrendous over the phone through Customer Care. They shut down my original account with years of good history on it and I haven't had phone service since April 3, 2022. I had to sit on the phone for over 20 hours over 2 days (back to back) to get a new account open for myself. I was told I had to stay on the phone the entire time until the account was set up. After all that, they set me up on the wrong cellular plan. Luckily I was able to remedy that situation quickly through "My Verizon" application on my iPhone 13 Pro Max. Customer Care issues me a new SIM card sent to my home address a couple of days later. I noticed immediately that my service was working intermittently. I keep calling Customer Care and Technical Support to hopefully get a resolution to my service issue. I kept getting the run-around, even when I spoke to people who addressed themselves as a Supervisor. I've spent almost 300 hours on the phone and I've spoken to approximately 40 different people so far. I've been to 2 different Verizon store locations and have gotten nowhere. Claiming they couldn't help me and Customer Care can do way more than they can since they're just Sales Consultants in-store. The second Verizon store, I purchase a new SIM card for $20 and they activate it in-store, still no service. I was instructed by the Verizon Sales Consultant in-store that I contact Apple because there's nothing he can do. I make an appointment with Apple over the phone and come to find out, the closest location to my home is almost 2 hours away in Altamonte Springs. I drive to the Apple location in Altamonte Springs and I spend nearly 3 hours in-store from my appointment time, I don't leave until they closed at 9PM with a 2-hour car ride home. Apple did every diagnostic they could do for me (hardware and software), including installing my SIM card in another phone of theirs and it got no service. Apple also performed a master reset of my phone wiping it entirely as if it was a brand new phone out of the box. Apple unfortunately couldn't resolve my issue since my phone passed their hardware/software bill of health and advised I contact my carrier for a resolution. Leaving the Apple store more frustrated and confused, I have been diligently attempting to contact Verizon as well as Corporate for a resolution. I keep getting the run-around from Customer Care, Technical Support, and any other department a representative transfers me to. Hopefully Corporate comes through for me and I can finally get a resolution for me not having any service for 2...

On June 26th I went to this store for help. I had been a customer of this particular store for approximately 20 years. I recently signed up for Verizon internet service, in addition to our phone service. During the time that I signed up, customers were receiving promotional gifts of Nintendo switch and a $200 target gift card. I had recently received an email telling me that I could now redeem them. When I tried to do this through the links that I was sent, I had issues, and was unable to do it. It may have just been something that I was doing wrong, because I am very "un-tech savvy " to say the least. I had been trying for 2 days. I was waiting at the door when the store opened. A very uncaring and uncustomer friendly young man opened the door. After explaining my issue, he very quickly and coldly told me "we can't help you with that", "you have to do it". "You have to call *61". The message that I received loud and clear was that since I wasn't there to spend any money, only to try to resolve an issue, he didn't have any time for me. In past years employees had always been so helpful with any issue that you needed help with. I sat right there at a table in the store and called *61. At one point they (customer service rep at *61) even questioned me if I could go to a Verizon store to get help with this, because it might be easier. I let them know that I was at one, but they couldn't be bothered to help me. I was there for an hour, going between different people on the phone, to try to resolve my issues. They were all very kind and helpful. No one in that hour that I was sitting in that store ever checked on me or asked if I needed anything. I did get a new link sent to me to be able to redeem the target gift card, but I am still waiting on something for the Nintendo switch. After this most recent experience in your store, I will be finding another Verizon store to give my future...

I am heartbroken with my experience at this Verizon store. My mother passed away and it is so hard. I came to Florida to help my father. We went to the crematory to pick up my mother's ashes; my father didn't want to go alone. Afterword we came to this Verizon location to get my mother's phone turned off. The young lady helping us was very kind. BUT then Jonathan, one of the manager's came over and butted in to the conversation. He looked at my father and told him that he did not want to turn off that line because if he only had one line it would cost him $10 extra. I looked at him in shock and said "so you are penalizing my father because my mother died?" He had not idea that she had passed and put his nose in where it did not belong. My father is a recipient of a purple heart serving in our military for many years. Jonathan continued on about their policies and procedures and offered no empathy AT ALL. I walked out in tears and my father was just shaking his head. I later called the store and talked with Jonathan and instead of just listening and learning how he might have handled the situation differently, he just kept interrupting me and saying that he was only doing his job. I have been blessed in my career and worked very hard to work my way up in a very large corporation. I have hired hundreds of associates. I would NEVER hire this gentleman. Your job goes well beyond explaining your packages and NEVER saying "I don't put the packages together, if you have a problem call corporate." Customer service is so much greater and people working on the front line need to handle themselves with grace and dignity. As I said, I am...