Dollar General — Local services in Clermont

Today marked a stark departure from the positive experiences I've come to expect during my visits to this store, courtesy of the "manager," Dereck. My regular trouble-free encounters abruptly shifted. Driven by various issues, I felt compelled to voice my concerns through this review. I've taken the step of officially filing a complaint with corporate, contemplating legal action due to the discriminatory treatment I endured.

In my recent visit, involving an expenditure of around $100, challenges arose as the coupons failed to register correctly. Adding to the frustration, items I purchased earlier were mistakenly handed over to someone else by a Dollar General cashier. A review of my receipt on the way to my car revealed the improper application of coupons on my account.

Despite Dereck's visible upset, seeking his manager’s assistance and guiding her through necessary changes, he refused to re-ring the items, dismissing the system's error. Emphasizing that it wasn't my fault, I insisted on having my items rung up accurately. However, Derek argued, asserting blamelessness. My plea was simple – I wanted my purchased items, irrespective of fault.

During our conversation, Dereck's unprofessional behavior, stating he'd never return items due to coupon issues and his condescending tone, left me no choice but to leave without my money or purchased items. Given the debit card payment, the refund process taking a few days compounds the issue. The culmination of this, along with the incident of my items being given away by a Dollar General cashier, strongly suggests differential treatment based on my ethnic background. I'm incensed, feel utterly helpless, and find it hard to fathom being subjected to such treatment. Absent support, I am compelled to pursue legal action for (1) discriminatory treatment, (2) failure to abide by corporate policy, and (3) pain and suffering from embarrassment, witnessed by at least eight people, including Dollar General customers and employees. Urgently seeking someone to address these concerns and prevent...

Came in to get a nice family home decor , that had a nice “family” quote on it. $15 not bad for the size and thought it be a perfect gift. While waiting in line the frame was completely damaged and smooshed in the back. I asked if she had another one in the back which I’m sure they do knowing they just got in a truck…. She said I don’t “think” we have another one. Like maybe check the back or see why store may have it in stock ? That’s point of helping the customer. Instead of helping me I went back to look at the others just to swap for a different one and came back and called the one in minneola myself while in line. She didn’t offer anything to help me no discount no nothing. She just started at me . Then she put it BACK ON THE SHELF! With the holidays double check to make sure nothing is damaged. Word of advice if you are going to put in on the shelf at least discount it or throw it out ! Horrible experience not just in dollar general side but girl needs training. Completely lost my...

Customer service was awful.

I was told by the cashier there was no more lids to the tub-aware bin I grabbed off the shelf ( stocked with 3 bins ) WITHOUT even looking in the back, or in the area I got the bin from. He then told me he would just find a lid from a different bin that might fit. 🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️🤦‍♀️

It was as if I was literally talking to a wall. NOTHING had the right price tag underneath it either.

This store has wayyyyy more potential with its location. Something just needs to be done about people working just for paychecks and not caring about the customer or...