Mattress & Furniture Expo — Local services in Cleveland

The sales staff couldn't be better. Very personable, but they are trying to make a sale. My personal experience is this...my husband and I have been looking for a good quality mattress for months. We've done our homework. So when a work associate suggested Mattress & Furniture Expo, we visited and were pleased to see the interest shown. We tried out what they had on the floor and decided with much consideration to purchase with this friendly company. We took pictures of the prices and watched for the next sale to arrive. Unfortunately...long and short of this story...sale day came...and surprisingly the prices went up. Yup. They hiked their prices. We purchased anyway (they honored our picture price)...and all I can say is that the product we have at home is not quite what they are selling on the floor. The floor model is plush and wonderful. Ours is just soft in comparison. They say it will soften to become like the floor model with time, but it's been several weeks and no change. Personally, it doesn't feel like it was made with the same materials. But, buyer beware...you might get what you want and then again...you might not. Good luck.

After reviewing your response, we would like to clarify a few things. You mentioned us having tried another mattress. I'm not sure what your point was in bringing that up, but since you did...Yes. That is true. We ordered a mattress online, but as anyone would admit, it is hard to know what you get without first trying it out. Unfortunately, we learned the hard way and sent that one back. It was at that point we thought it would be better to go to a store to "try before you buy." Second, it is true that you replaced our first mattress, but you neglected to say why you replaced it. And since you felt if was pertinent to bring it up, I'll elaborate. The first mattress was terrible. It was nothing like the floor model. We kept it for several weeks, at your suggestion, even though we called the following day stating our concerns. Weeks later, when it still wasn't working, someone came out to inspect it (and take pictures) It was then determined, with your company's inspection, that the mattress was defective...made incorrectly. So yes, you did replace the first mattress. It was the very least you could do in that circumstance. In my first review, I was only reviewing our current mattress. Soft (better than the defective mattress we first received) but not plush like the one on the show room floor. Finally, you said your normal store room price for the mattress we were looking at is $799 (which is what we saw our first visit) and continued by saying that the discounted price of $724.20 was off the MSRP. (Again, you failed to mention that the MSRP, the "higher" price, was what was on the mattress when we returned) On our first visit, we were given to understand that the Black Friday sale would be 20% off your normal price. So apparently, there was a misunderstanding. Thank you for clarifying. I retract my statement that you "hike your prices" but...seeing your normal price on a mattress one week and a completely different "higher" price the next week can be seen as misleading and when we showed you our picture and questioned you about it that day, an explanation was never offered. To cap this off, the sales service was incredibly nice and outgoing and I am following up with a second review so there is no...

Customer service was fine when couch was purchased. I purchased the couch at a decent price and purchased the insurance on my couch with the suggestion of the salesman. A little over a year later, the couch started to sink in the sides and springs started to come out of the bottom of the couch. It was bearable until this November, to which I decided to use my insurance and have my couch fixed. I got an appointment for approximately a month later, the technician came and said they would order parts for my couch and then schedule another appointment with me. Fast forward to another 2 months after the technician came, I didn't hear anything or a follow up appointment. I then called Mattress and Furniture Expo, and the person helping me said he would call the technician company and call me back. Then, fast forward to another 2 weeks later after not hearing anything back from Mattress and Furniture Expo, I called them again, to which they informed me that since the entire couch was falling apart, they could not cover that under my insurance. So, in conclusion, DO NOT buy furniture from Mattress and Furniture Expo, as it is very poor quality (I need to buy a new couch after 2 years,) everything takes incredibly long to get anything done, communication is poor, and I was duped into buying insurance which turned out to be completely worthless. Please share this story with everyone, especially if they are in the market for a new couch or other furniture. I wasted over $800.00 on just a couch/insurance that has lasted me only 2 years, and started breaking down within a year. This will be shared on facebook, so please feel free to share from...

When I first went into the store and started buying things everything was amazing. As time went on I started having issues with the store and the ppl who run it. I brought my special need brother to buy a reclining love seat with the electronics in the middle console. We paid cash and I was told that the store would deliver it for us when it came in. The estimated time of arrival was 4 to 6 weeks. I waited 12 weeks and the day of delivery they got out of the truck and dropped the loveseat on the ground. Instead of taking the loveseat back. The guys still brought it to his apt. And dumped it off. I have pictures of just how bad this thing was and the electrical in the loveseat didn’t not work as well as one side did and does not recline. Me putting my name out there to say how great this place was and now my name means nothing to my brother. I asked for at least half back or fix the chair. Unfortunately, neither was done. I went in and showed the ppl running the store how bad this piece furniture and was threatened the guy was going to call the cops if I didn’t leave the store! So, here I am many months later and there is no resolve! They took advantage of a special needs person Bc they knew he would not stand up for himself and when I tried to take up for him it did no good! They should be ashamed of themselves and start selling ppl products worth the price they make ppl pay! If you want pics I have them! Oh, the furniture I had gotten also fell apart and when I asked for the insurance info. To have it fixed they again refused to fix. I offered the stuff back and the sales associate said he didn’t...