Soundwaves Mobile Electronics — Local services in Clinton Township

I ordered new Alpine Marine stereo equipment on 8/19/13. Dave, the owner, had the product in hand (he even went to check on one item) and said it would ship that day and I'd have it on 8/22/13. It did not arrive on 8/22/13 and no tracking number was received although a tracking number was promised. I called the business on 8/26/13 and the person answering had no record of my order. My credit card was charged the entire amount on 8/22/13. I called several time on 8/26/13. Finally Dave, the owner, was there (they have never called me back) and stated he was sorry, he messed up and sent my order to someone on the east coast by mistake. He said he would next day air it back to him by UPS and he would next day air it to me and it would arrive on Wednesday, 8/28/13. I called him back to ask for a tracking number be sent to me and Dave stated he would do that immediately. No tracking number, product did not arrive on 8/28/13. I called and was told by Dave that it would not arrive until Thursday, 8/29/13. On Thursday night, I posted on Facebook a summary of my problems on the Soundwaves page. It was deleted by Soundwaves with a note saying that the unit was missing a faceplate and they responded with the following "It's hard to get discontinued product, but we try to help customers who have special needs, the product you are looking for has been discontinued all year we have some, need a face for the radio, tried to get it from the supplier, got wrong info, would you like to cancel the order, we have a commitment for a different supplier for next week." Obviously, the entire, "we shipped to the wrong guy" was a lie. They charged my Credit Card before they shipped or even had the product available to ship. This certainly looks like Consumer Fraud. I'm requesting the Michigan State Attorney General investigate this business for Consumer Fraud and Deceptive Business Practices. Thank you very much. This business has all my credit card...

I ordered a complete jl sound system for my boat 2 months ago!!! from SOUNDWAVES, i called several times to let them know that my order did not arrived, this call was 2 weeks after my order, my first call was short , they told me call another day!!!!! so i waited. my second call was a week later and i asked to speak to the mannager because nobody knew about that order.........but they did know how to run my credit card!!!!!! so finally they found my order and told me "we will send that right away" sooo i waited!!!! 2 more weeks.!!!!! then i called again and i realized that they never sent it!!!! then they told me again!!! "We will send that right away" ......ring any bells??? but finally they did send my order , but guess what!!!?? my order was incomplete!! then i called again, and the same old story we will send that right away!! i waited for one week and call them again... and they didn't send my order!!! and i havent received the rest of my order!!! also i dont know why, but is the third tim that i ask for a copy of the receipt and they say!!! i will fax that right away!!! come on!!!! really!!??? and...

I was referred here by another auto shop that our family has gone to for an auto start to my car. I called the week prior to schedule an appointment and was told it could be done, gave them all the details of my vehicle, said it would only take a couple of hours and that it would be $299. I then called the day of my appointment to confirm that I was on schedule and was confirmed by a man on the phone who was cordial and nice. When I get there they take my key, I signed for the price, then call me 30 min later to tell me I never had an appointment, I wasn’t on the schedule and it’s actually $700. The reason it’s more expensive is because the ‘make of my car’ which that info was given to them before the appointment was even made.

If you’re looking to install an auto start for your car I would look elsewhere. Don’t waste your time. The man at the front desk Jim also accused me of “no one ever telling me that” but clearly someone did or else I wouldn’t have showed up...