Target — Local services in Clinton Township

My fiance and I went to Target to purchase our dresser and rocking chair for little man's nursery today. We knew exactly what chair we wanted but were still debating on what dresser to get. While shopping we came across an adorable 3 drawer dresser that was marked on clearance for a VERY reasonable price and it matched our crib perfectly. We were super excited and asked an associate for assistance. A young girl from the clothing department came over, answered all of our questions and was extremely nice. After we decided on the things we wanted she went over to ask for help moving the furniture from a gentleman working in the electronics department and asked the manager of the baby department to come over for all our other questions she wasn't sure of. Immediately the gentleman from electronics was rude. Clearly we were imposing on his time. As soon as he saw which piece we wanted he immediately began explaining he couldn't sell it to us because the clearance sticker wasn't supposed to be there and that whatever people placed that clearance price on the dresser should have known better and we would have to purchase the dresser online because they no longer carry it in store. Ok fine. I get it mistakes happen. No big deal. But when asked if he could help us order it online in store (like most stores do) he cut us off and said we had to call customer service. And this was his answer for literally every other question we asked him. I think I heard "No or I dont know" and "Sorry we can't sell it, we dont have it in stock. If you want it you have to buy it online or call customer service probably ten times in under 3 minutes. At this same time the manager comes over with a sour attitude as well. She immediately begins saying the same thing. "The sticker should have never been placed there. They dont have anything to do with stocking this department. They can not sell the display model because it is not safe and they dont own the displays. If we have questions we need to call customer service. If we want the dresser it has to be bought online". Over and over. Both of them repeatedly saying the same things over and over despite whatever question we asked. Then she peels the sticker off and both of them walk away. Now frustrated we call customer service. They check to see availability of the stores around us, no one has anything except one display model was marked slightly higher at a different location. But again they are not allowed to sell the displays. So we ask if they would honor the clearance price listed in the store, because Michigan law says you have to sell it for what it is marked. Gentleman on the phone named John told us "no they can not honor their in store prices". We asked why and he said that "stores can mark their prices as they see fit based on the demographic of the stores location, which also explains why the other location had their display model marked $50 more then the location we were at". At that point I was just done with Target in general. So we thanked the man for the help and left the store with out anything we had intended to purchase. I try to be a reasonable person, and I totally understand that mistakes happen. I worked in retail for years and I get it. People come in, set things up, mess things up, and the associates can't do anything about it. I even know how frustrating it is when you are pulled from something to help in an area that you know nothing about or to do something not under your job description. I get it. BUT, dont be rude. Acknowledge my questions. Dont come over with an attitude. And if you are the manager PLEASE, try to help more then your associates are, at least try to make the situation better if you see that everything is turning negative. You have more power to do things then they do. Dont rip the sticker off and walk away. You still could have sold a chair tonight, but you walked away instead. Needless to say it left a terrible taste in my mouth. I probably wont be going back to Target, especially...

Wednesday May 6, 2020

I like many others, enjoy shopping with Target both in store and online shipping, you always know what to expect. Our household consists of senior occupants with underlying health conditions and we are grateful for the opportunity to take advantage of curbside pick up without personal contact given the current health emergency.

I placed an order with our local Clinton Point Target for curbside pick up. We located and pulled into the designated parking spot. No phone number listed anywhere for public view, I made two separate attempts to reach the service desk which continued to ring minimum of 20 times only to be disconnected. During my attempts to reach the service desk my husband and I observed 3 different cars pull in pick up their orders and drive away. The Target associate delivering curbside orders approached the passenger window and I leaned over my husband to give the associate my last name, he paused then headed back to the store. I soon realized that I should not have assumed that he acknowledged my name and was about to deliver my order as he continued to assist other customers who pulled in behind us. I tapped the horn and he stepped up to the drivers side and when asked why he was not assisting us he responded, you will not roll down you window. Given the pandemic we are all working through we have underlying conditions and utilize curbside pick up without personal contact. He threw his hands in the air as he walked away and said “oh man” we both could hear very well through the window, I then requested he cancel the order. As I pulled away my frustration had gotten the best of me, I pulled over to a less congested area on the mall property and placed another call selected the prompt which connected me with Human Resources. I spoke with Angie who identified herself as the manager on duty. After explaining my experience she was apologetic and acknowledged with long lines and minimal staff the phones disconnect automatically. She listened as I explained our experience and knew the associate scheduled offering another apology. Angie asked if your order is still available, I will have another associate bring it to your car with a Target gift card for your inconvenience. I responded that I would appreciate picking up my order and please a gift card is not necessary, I am not looking for anything but good service and picking up my order. We circled the lot pulled back into a curbside spot and were greeted by a very nice associate Angelica wearing a face mask but no gloves, who we asked just place the order in the trunk along with the receipt. To our surprise she proceeded to open the rear driver side door along with my feeble attempt to put on my face mask I turned my head around to find I am staring down a retail scanner approximately 6 inches from my face asking to scan a bar code that do not have. When you review the email that advises your order is ready for pickup, it reads “no contact pick up, no signature required”. My last Target experience merchandise was simply placed in the trunk with my drivers license pressed to the window. I asked Angelica to cancel our order and credit our account. Upon arriving home I contacted the store and spoke with Angie explaining this new debacle, she again apologized for our experience with no additional attempt to resolve this unfortunate and possible dangerous situation. We would have hoped given the circumstances and 2 failed attempts, Angie would have offered to have our merchandise delivered. In closing very disappointed in Targets lack of interest in the senior community...

Prices going up and selection going down. Customer service is becoming a lost art at this location. Fewer workers around and those you can find have an attitude. Shame because this was a great store for years.

Since my original review this store continues to become less customer friendly. MINUS TWO STARS FROM BEFORE!!!

Pallets and stock carts all over the sales floor during open hours. The few workers you do see stocking or just wandering around seem only there for the paycheck and do not even acknowledge customers.

Checkout lanes now diminished by the addition of at least 4 SELF CHECKOUT LANES...WAY TO CUT LABOR COSTS AND FURTHER DIMINISH THE CUSTOMER EXPERIENCE!!!

Management at this store just doesn't care about customers because they do not take complaints on their surveys and follow up on them...If the managers are so complacent...REPLACE THEM ALONG WITH 80% OF THE STAFF THAT JUST SHOWS UP FOR A PAYCHECK!!!

UPDATE 2/3/2019

Went to this location twice in the past week and it continues to suffer from poor management and even worse workers.

Stock carts and pallets all over the store with maybe one person working stock in a department at a time. Areas are complete safety hazards and customers could be injured or worse due to lack of knowledge of safety on the floor.

Shelves completely empty and looked dusty like they have been that way for quite some time.

Cashier experience every time is becoming a nightmare comparable to going to the dentist to have your teeth drilled...Without numbing!!!

If the manager doesn't care...This store will end up empty like both former stores...