Dotty's Feed and Pet — Local services in Clio

If I could give ZERO stars I would. I just visited the Clio location on Sunday 2/6/22 around 11am. I am from Grand Rapids, and have passed this store for several years now on the way to Frankenmuth. I have 15 years of experience in caring for many different kinds of rodents. Including rabbits, hamsters, Guinea pigs, and chinchillas. I picked out some items, and on my way to the register I wanted to say hi to the animals that were for sale. Immediately my stomach turned. Several of the LIVE pets were completely out of water, had broken water bottles that were empty or impossible for the animals to drink from, filthy living conditions, little to no food in their dishes, and no enrichment (toys, wood chews, or wheels for hamsters). Not to mention, the cage size requirements recommended for the pets were all way to small. I also noticed none of these animals had any Timothy hay (or traces of hay) in their cages. Do you realize that is an instrumental and LARGE part of their diet?! If I had the funds, I would’ve purchased all the animals from this facility and cared for them myself. This was so upsetting it literally made me feel sick. If I hadn’t been so upset and thought about it, I would’ve taken pictures of what I am discussing in this post. I put my items down and immediately left the store. I am really upset. Not only did these animals appear to be miserable, I noticed the small (baby) rabbits and long haired hamsters were showing signs of physical discomfort and labored breathing. I really need to emphasize that Rabbits, chinchillas, and Guinea pigs NEED hay for survival and their optimum health (along with freshwater daily and a high quality feed like oxbow). Please do better. These aren’t just another inanimate item you sell in your store for profit, these are living beings like you and I. Please do better and train your employees and provide them knowledge on how to properly care for the pets you are selling. I hope changes are made as soon as possible. I would love a response so I know you have...

Only reason they got a star is because of the selection that they tend to have however, that is the only reason other than the fact, I have to put a star in order to make a revie. I had a neighbor that recently bought a jumping spider from them. The guy told us that he bred and raised the spider few days later we bought her on the 29th And on February 13 she laid a clutch of eggs. After talking to a few other jumping spider enthusiasts, seeing as how I am new to owning jumping spiders, I found out that she was a wild caught spider, and for somebody who bred and raised the spider he should’ve known not to sell because she had been around other males When I called this morning to inform the Store of what the gentleman had told me and my neighbor, she said I’m not calling you a liar, but that’s not what he told you. She got very rude. When I told her she was wrong and that is what he said And now they have lost a customer I will no longer be returning to the store for any reason, you don’t tell customers that they are lying you don’t cop an attitude with them just because they want to inform you of what is going on so that it doesn’t happen to other people. This is the first time I have ever encountered being lied to and spoken to in...

Came in here today and 2 employees male and female complained repeatedly about annoying customers and how if customers weren't so stupid their job would be much better. The female was very rude. Acted like she knew everything and everyone else was stupid. Her customer service skills are highly lacking. While checking out she was having a discussion with another customer about a gecko who was standing by the counter. The customer seemed to have a sick pet with lots of concerns. The employee showed no concern and only cared to give false information regarding the care of the animal. As a reptile owner myself the information the employee was giving was not only wrong it was rude. The information that was being given not only could have cost the customer money it could have resulted in a sicker animal. If you don't know, then say you don't know. Don't pretend you know something when you...