At Home — Local services in Clive

ZERO stars. I placed an order online for the two hour pick up as advertised on the website because I was working and wanted to stop there in my way home after my shift. My order was placed around 11am. My order was a total of 10 items, all towels. I never received an email confirming that my order was ready by the end of my shift which as 3pm. I called the store and they said the order had not yet been started, but they would be working on it and it should be ready by the time I get there. By the time I made it to the store it had already been 4.5 hours since my order was placed. I stood around for what seemed like a long time and had to reach out to several employees to inquire about my order. Eventually, after more time waiting, someone comes up to me and tells me they can’t find the items within my order. I asked this how this was possible as it said my items were in stock. The employee didn’t really have an explanation for this and basically told me I should just go buy it at a different store. I then asked if it was possible to have this order shipped to me once the items were found and I was told no and that I should just go to another store to get it. The communication was beyond poor and customer service was nonexistent. To start, I should have been notified in the delay in my order. Items that say they were in stock that weren’t really in stock shouldn’t be an issue that customers have to “figure out in their own.” A resolution to this problem should have been addressed by the employee in a professional and equal matter. I should have also been given to opportunity to speak to a manager. The 2 hour pick up shouldn’t be advertised as 2 hour pick up because clearly it’s not. The store should have been the one offering me a resolution and I shouldn’t have had to be the one inquiring about my options moving forward and if they could still ship the items to me. They could’ve also taken the lead in getting these items (said to be in stock at their store) from another store instead of telling me “just go get it at another store”. The customer service here is an embarrassment to the company. Its unfortunate because I enjoy the item selection. I will not be returning note shop here and want others to know about my issue so it doesn’t happen to them. I had a very large order the day before and am contemplating returning it all and finding those items at a store other than this company. Another downfall is that the company makes it difficult to get hold of management as there is no chat feature within the website, no number to call as you are directed to a voicemail or you were instructed to fill out a form to get someone to contact you. I left a voicemail, I filled out the requested form twice and attempted to resolve the issue at the actual store and it’s gotten me nowhere. This situation could have been handled in a completely different way. Apparently people just don’t care and a lot of people lacking work ethic. There is absolutely no conflict resolution or professionalism. I am extremely unhappy. I am now left with a charge to my bank account with no items in return and a...

Sorry 1st visit most likely the last. My wife and I went in too find some patio furnishings. Were in luck! They have a 50% off sale. (Start of fall) So we walk in and many signs posted for 50% OFF and CLEARANCE with big arrows down the isle. Specifically the Isle she wanted some cushions. She dug through the shelves. And found a floral black white and red flower print she loved. Picked out 4 pieces. 2 smaller pillows, 2 bit larger pillows, and a matching couch one all the same. Got up to the register and he began scanning items...stating "oh this one isn't marked down 50%". But the others were and they were obviously a matching set. So the 2 larger ones were not visibly marked as 50% off. But the other 2 were. So we asked as they were obviously matching.. Can we please get them all for the 50% off as all the signs in the isle, row, and ads on the doors clearly stated. And they said. 'Their not marked so no.' Really going to say not to a $75+ sale due to them being marked, or not marked correctly..... Needless to say we walked out.. Not happy. And probably...

Placed an online order at 9 this morning for the same day delivery got a text saying order was received at 5:20 I seen no updates on the order called the store a gentleman answered I explain my concerns that I have a ordered that was placed online with no updates the gentleman said they have not had time to do the online orders yet for the day they have been busy. I requested to speak with a manager he stated he was a manager then he he continued to go on with every excuse in the book why this order had not been picked yet. There was silence another man appeared on the phone saying this is a manager didn’t state no name. He had a very rude tone and was using unprofessional wording “like I said” this seems like this is a ongoing issue for this store I placed an online order did to not being able to drive at the moment I have both feet broken the items I order are very popular items the Second Gentleman that claimed to be a manager refused to give me his name and told me have a goodnight and hang up on me. Very...