Willis Automotive — Local services in Clive

Willis Automotive has provided, by far, the best experience I've had with an auto dealership. I've never once purchased a car from Willis, however I've had 2 different vehicles serviced through them. My experience with other dealerships that provide service has always been poor and their pricing way off base. This is just not the case with Willis. Their pricing is on par with other mechanics and Willis is not out to rip you off and suggest services you don't need. They're honest and fair. That's what I appreciate most about Willis. I previously owned a Mini Cooper that I had serviced through Willis. This was about 5 years ago. I worked with Jeremiah in their service department. He was top notch. A true professional, and always sought solutions to benefit me, the customer, not the dealership. I now own an Infiniti and have been working with Nick. I was a bit disappointed at first because I realized I couldn't work with Jeremiah, but Nick provided the exact same high level customer service as Jeremiah. This consistency with high level customer service solidified my belief that Willis' hiring process is geared towards finding good people that want a good job helping their customers. Willis only wants great people to handle their customers because they want the best for their customers. They aren't looking to pinch customers, or nickel and dime them and provide fake service reps to with a sweet song and dance. Willis seems to put great emphasis on hiring good people and training them with a consistent message of "do right by the customer". I have referred several people to Willis for service work and they all tell me the same thing. That Willis was great to them and they provided a fair evaluation of the vehicle and didn't try to load on a bunch of unnecessary repairs to increase the bill. They address the problems with a fair and reasonable approach. So to Willis, Jeremiah, and Nick, thank you for your excellent customer service and providing superb experiences each and every time I've used you for service. I will look to Willis in the future for my next car purchase and will always use them for servicing my...

Edit: 1 year out from purchase at Willis The car I purchased here has been without issue since I bought it. One year after purchasing, Jessi called to make sure I was still satisfied with my purchase (I am) and encouraged me to contact her personally if I have any issues going forward. Not only that, but I've continued scanning listings for vehicles similar to the one I purchased and have not seen a car listed anywhere close to the price point I purchased at - according to CarGurus, this car was sold at "Great Deal" value. I'm definitely going to check out Willis again when I'm looking for my next car, and would encourage anyone else to do so as well.

Bought a used car from Jessi at Willis. I generally prefer purchasing from private sellers to avoid dealership fees and pressured sales pitches. In this case, they had the car I wanted and I saw they had good reviews. They were kind and reasonable during the purchase process, and Jessi indicated that their used cars are evaluated by their mechanics so they "stand by" their word.

As luck would have it, a very small part inside the door panel broke within 24-hours of the sale - something that could not have been known prior to sale, no matter how thorough the mechanic's inspection. I knew that the car was purchased "As-is," and that Willis was within their right to inform me the part had broken after the sale was final, and was therefore on me. Instead, when I contacted Jessi she immediately had me set up with an appointment in their service center. I was provided a loaner car while the part was being replaced, and they returned the car to me in excellent condition without ever charging me for the service. I can assure you from my experience that when they say they "stand by" the cars they sell, they truly follow through on that promise.

Willis is among the dealerships that refuses to sacrifice integrity and customer service for profit. I'd highly recommend Willis to anyone considering...

Went here to upgrade our old van and found a great used van with every amenity we wanted. I was able to work out a fair deal and got a great vehicle in the process. At no time was Blake or the rest of the crew pushy or put on any pressure in the process. Honestly, it was the most pleasant car buying experience I have had to date! Even their delivery guy sat with me for over 30 minutes after my purchase to run me through EVERYTHING about my "new to me" vehicle. I thought that was awesome considering I wasn't spending $60k on a new Lexus or anything. I can say that when I am ready to upgrade our next vehicle, I will be heading back to Willis.

Update: Now 2 years later, I went back looking for another vehicle. Found something within my range, but it had some clear engine issues as it was visibly rocking back and forth at idle. Was told that all was fine and well, but it was clear this was uncharacteristic of the vehicle. Felt like the concern was brushed off and I definitely didn't get the same level of service as before. Also, there were two times I was interested in vehicles that were a part of their Guest Fleet (the summer of 2020 and more recently), yet every time I inquired about them, they were never available. No efforts were made to try to bring those vehicles back to look at, which was a deal breaker for me as well.

Just felt a huge disconnect this time around after working with the same person who sold me the vehicle I mentioned above two years ago. I was in the $12-$15k range, so while I know it wasn't an expensive vehicle, it seems they didn't care much about making the sale from a potential repeat customer. A disappointing experience all around. Sadly, I won't be going back to Willis the next time I'm...