GameStop — Local services in Coachella

This is by far my favorite gamestop store. There are no words to describe and extend credit deserved to these employees. Samantha gamestop store manager at this location, has trained her staff to be above and beyond customers expectation. Every single employee is extremely knowledgable and readily available to answer any and all questions . All customers are immediately greeted the minute they enter gamestop. It has been my pleasure to be a repeat customer for years. Customer service is exceptional.! Anissa, Omar, miguel, samantha will go the extra mile to find or order a game not in stock. Their smiles laughter make you feel so comfortable. My grandson is autistic. This is his favorite store. The minute he walks into gamestop. Samantha , anissa, Omar greet him by his name.! The happiness I see in him that these employees care enough to greet him by his name. In my opinion all the staff at this gamestop deserve recognition for outstanding customer service. Rest assured every single customer receives same high quality customer service ! Thank you Samantha. Anissa, Omar,...

Staff sucks bianca is rude don't understand how this store changes employees all the time. Miss the old staff that was very helpful. Samantha, Jorge,Jesse,Jamie That era of GameStop Coachella has been the best from there on out now it feels like they barely want to help you or even talk to you the people working are rude or always just talking amongst themselves instead of asking me if I need help. Haven't been to the store in awhile but when I went recently back to back I was highly disappointed with the quality of service. 🚮🗑️ And if I'm correct bianca used to be at another store her attitude towards customers is so bad how is she still a manager I've heard nothing but horror stories about her threw other customers and she still with GameStop? Must be the favorites system working at the finest. GameStop needs a refresh in this small valley tired of seeing the same manager that honestly don't do anything. Only store thats actually good in this small town is palm springs gamestop the rest need to be restaffed from...

My sos waited 2 hours and were first in line for Pokemon cards, when they went to buy one each, the person at the cashier (katia) said they needed a membership for Pokemon cards. Because she assumed 2 each because they wanted two. They were two people, so they got out of line feeling defeated because even the number they have with their regular membership wasn’t working. That was not their fault! The cashier let them down by not helping them further and just selling them one knowing that they could do that. But I’m more than sure she had buddies in line. Because who sees an issue and doesn’t fix the issue right there to help. They felt helpless. No help!! She just assumed that they wanted two each and denied them of any. They stepped out of line because they weren’t offered help beyond a customer service call. She should have...