El Dorado Furniture - Coconut Creek Boulevard — Local services in Coconut Creek

El Dorado Furniture - Coconut Creek Boulevard I Have a Very Bad Experience. The Manager The First Day left me waiting, standing in front of him and his computer for about 25 minutes or more, to give me an answer if my furniture would be before time which was not, he never took the kindness to send me to sit down. After buying the living room and dining room set, they sold me the dining room with some chairs that the dining room brings, the chairs were sold to me as New when they arrived at my house, they were open, ok, they looked good, when I sit down I look and at the bottom I had A small hole called Rita, she did not answer me, I sent her a text message with pictures of the chairs, she did not answer me, I called customer service and they responded very kindly and told me to please send the photos to Rita and that's it. I had done it the next day, I imagine they contacted her and she answered me. A week later they send me the new chair from the dining room and they opened it in front of us, it was perfect, Then I receive a visit, I sat down and when he leaned back, the chair was almost broken back, what a shame I happened with our friends. I called I asked to speak with the manager He told me we no longer have those chairs that I should go to the store and look for another .ok I went back to the store Erick attended me and the assistant manager very kind helped me to find I asked him 6 different models and none had it, then we continued looking there was none with the price that I bought the first chairs. Then we got some not very liked but I need my chairs then I am going to pay for their most expensive position, I had to pay the shipping again when I had paid it and it was not my fault that they sold me some used chairs in the store for New since I realized because of the comfort that the last one they sent me had and because I told them to change the one that had broken the back, they told me that there were no more. I had to pay the shipping again and the offer for 24 months no longer applied according to them and the solution that the manager of Coconut Creek gave me was: I am going to send to remove the chairs from their house and that is what he did and I ran out of chairs, because I am not going to pay them again for shipping or more expensive chairs. so we were not happy and it was my first purchase with this site Because in El Dorado Palmeto, which is where my daughter has been a customer for years, they always solve it and want you to leave happy, a Saleswoman who is Caterine and the Manager and part of the staff there always solve it De Palmeto el Dorado. But the one in Coconut Creek I do not recommend it because of his manager, he never gave me a solution, having as manager to be able to do it. I am very sorry for Erick who was excellent, and today 8 days to remove the chairs they of micas in good condition because I took videos and photos Before delivering them, I still do not have my Money on the Card or my chairs and I already paid the second month today. I called the bank I also made the Report they told me they have not yet returned your money but we will put it in Claim because that does not it is just...

I recently had the pleasure of working with a remarkable furniture salesman by the name of Alois who went above and beyond to ensure my furniture shopping experience was nothing short of outstanding. From the moment I stepped into the store, his dedication, knowledge, and professionalism were evident, making him the true standout among his peers. First and foremost, his extensive expertise in furniture was impressive. He possessed an in-depth understanding of different materials, styles, and functionalities, allowing him to guide me effortlessly through the vast options available. He took the time to listen attentively to my needs and preferences, ensuring that every piece of furniture recommended was tailored to my individual taste and requirements. His exceptional customer service skills were truly remarkable. He greeted me with a warm and friendly demeanor, making me feel welcome and comfortable throughout the entire process. His ability to strike the perfect balance between offering valuable suggestions and respecting my decisions was commendable. I never felt rushed or pressured; instead, he patiently addressed all my questions and concerns, ensuring that I was fully informed before making any purchase. What impressed me most was his unwavering commitment to customer satisfaction. He was genuinely invested in ensuring that I found the perfect furniture pieces to suit my home. He went the extra mile to provide detailed information about warranties, delivery options, and even shared useful maintenance tips to prolong the lifespan of my purchases. It was evident that his priority was to build a long-term relationship based on trust and satisfaction. Additionally, his impeccable attention to detail deserves recognition. He meticulously assessed my space, taking measurements and offering valuable insights on how to optimize the arrangement and flow. His keen eye for design enabled him to suggest complementary furniture pieces that would enhance the overall aesthetic appeal of my home. I truly appreciated his ability to visualize the end result and provide invaluable guidance throughout the selection process. Lastly, the seamless post-purchase support he provided further elevated my experience. He followed up promptly to ensure the delivery and setup of my furniture went smoothly, and he personally addressed any minor issues that arose. His dedication to ensuring my complete satisfaction even after the sale solidified my trust in his expertise and commitment to customer care. In conclusion, my experience with this furniture salesman was nothing short of exceptional. His extensive knowledge, outstanding customer service, attention to detail, and unwavering commitment to satisfaction made the entire process a delight. I wholeheartedly recommend Alois to anyone in search of a truly remarkable furniture shopping experience. I am grateful for his assistance, and I will undoubtedly return to him for all my future...

Coming into the Coconut Creek El Dorado, my mind was pretty made up that I wanted a dining set from Rooms to Go that I had already picked out but I was just visiting El Dorado to confirm there was nothing else out there for me to see. Boy, was I wrong. I had the absolute pleasure of meeting sales associate, Ana, who has been nothing short of amazing. I'm very big on customer service and even if a store has excellent items, I will not do business there if the customer service is not satisfactory. I feel customer service sets the tone of what you will experience in the future. I immediately fell in love with quite a few of the pieces that were on the floor but Ana helped me put it all together. Being that I'm very indecisive, Ana was instrumental in helping me put my thoughts together and choosing the right pieces that would compliment my style and living space. She is very knowledgeable with the products, gives great advice with design and very honest with selections which is very important to a consumer. Ana has been more than a sales associate. I can tell she genuinely cares about her customer's wants and she puts her customer's happiness as priority and provides excellent service. In briefly speaking with other El Dorado employees at this location, they are all very pleasant and professional but I make sure I see Ana whenever I visit. During the pandemic, there have been challenges outside of El Dorado's and Ana's control but she makes it a point to keep me updated and to provide me with all of my available options so that I can make the best decision for myself. I walked into El Dorado not expecting to find anything and with the guidance from Ana, left there completely forgetting about Rooms to Go and getting all of my furniture from El Dorado. I highly recommend this El Dorado location and Ana as your sales associate . You will not be...