Wendell's Furniture — Local services in Colchester

First I will say they keep the store very clean. The staff are friendly and attentive. There appears to be a decent inventory in the show room at present. My only dislike was the pricing, seemed overly steep. I went here to specifically look for an item advertised online. They did not have it. I was told it would be $4,999, but they could do $3,600. This morning I decided to research the piece further and so far have found five other retailors who sell the item. Their starting price is $3,500. So it would appear Wendell's was trying to make me feel like I was receiving a huge discount deal, when in short they were still higher with their deal than all competitors, with their initial being grossly above market value. I am now speaking with the other stores, who as said are starting below Wendell's for your deal price. IMO opinion if Wendell's is so quick to knock off approx. $1,400 from the original price then lets start where others all the other's have determined a fair price to be. I suggest to all to be cautious and do your research. If prices seem above reasonable, and the store is willing to without being asked to knock off a grand or more to start... well it's an old ploy, and a great insult to the customer's intelligence.

I do appreciate the owners reply here, not too many take the time to do so. Regarding the piece I mentioned, it is only manufactured by one company. So it’s not a matter of the materials or what’s inside. I just found Wendell’s to be $1,400 above all competition. The part that bothered me was it was offered to me at what the competitors were selling it for by Wendell’s but presented like I was getting a huge deal. Marking it up to mark it down to normal cost is an old trick. And has not worked for years since the internet and smartphones became our shopping buddy. I already knew when I went in what the others were asking. Assuming any customer is ignorant is bad. Now I do not believe it was the intent, but if this is common practice then it is perceived as such. A true and honest sake would be to show what your competitors are selling an item for them compete from there. Not role the dice on whether or not a customer has previously researched an item thoroughly and knows the market regarding an item. The experience reminded me of an old school used car...

UPDATE 3/28/24: Our sectional and Loveseat were delivered today, they are beautiful, and our total experience with Wendell's has been amazing. They have held this furniture for us in their warehouse for three months without hesitation waiting for us to be ready when our renovations took waaay longer than expected. And when I all of a sudden decided I was done waiting for finished floors to sit on a couch in my living room again, I called to schedule two weeks ahead and they offered to deliver within 48 hours. Everything after the selection process was effortless. Our couch fabric was backordered but they called and offered to let us pick new fabric at no extra cost, we had quite a wait ahead of us so it ended up being no problem, free pillows took a bit to arrive but they were FREE, and again we had to wait so not an issue, and the feet were missing from the ottomans when they went to assemble yesterday for delivery, but they either found them or made them 😂 because I have both ottomans with all of their feet in the right color from what I can tell, so problem solved! Every single issue was immediately communicated to us with every solution available offered and we were allowed to choose whatever worked best for us. Carmen, Phil, Ryan, and the whole team at Wendell's, you guys flawlessly executed a very stressful part of this process for us and I will forever be grateful. Thank you, from the bottom of my heart!

I am very impressed with our couch shopping experience at Wendell's. Carmen was so helpful and so very patient as we agonized over couches and materials, and went way above and beyond to make us happy. When we found the couch we had picked didn't actually come with pillows, Carmen got us the six we wanted at no charge, and answered my million questions about the two fills the couch came in. She let me be rediculously silly and move a cushion from another couch so I could get the feel of it on the couch I was looking at. She even took my Mom's occasionally rude and demanding attitude in stride and that's no mean feat. I got my dream couch and I couldn't be happier with the experience, now I can't wait to have it delivered and placed in our new living room. We went to Wendell's last this time, next time I need furniture I'll be going...

Local Family Owned and Operated

I went into Wendells and purchased a beautiful flex steel couch, recliner and special ordered a recliner that will be arriving this Saturday by delivery with heat and massage. The quality of the furniture is great, I have had the pieces for 5 months now and all the mechanical power features have worked flawlessly.

Customer service was great during the purchase and the owner ensures that all their customers are treated well and that any issues get taken care of. Furthermore, Wendells ensures happy customers which isn't the same level of care, attentiveness, and treatmemt you will or would recieve by a franchised corporate furniture store rather than this beautiful family owned store.

The store itself has MANY selections to choose from and don't be deterred by thinking the prices will be significantly different than a big box franchise furniture store. There are many great price deals on furniture that's discounted (THAT'S RIGHT, DISCOUNTED FURNITURE REASONABLY PRICED UPSTAIRS). The knowledge each sales person has is unsurpassed and the layout of their showroom is easy to navigate with many offerings all vetted by Wendell's to ensure they upkeep and maintain being a local family owned reputable business.

The showroom was very clean, well presented options from tables, couches, love seats, massaging chairs, recliners, dining room tables, ourdoor adirondack chairs and furniture, mirrors, television stands, beds, and beautiful lamps, many coffee table styles, area rugs, collapsible and expandable bars.

You can order in stock, or custom pieces to your liking and specifications. Great warranty plan pricing.

Thank You Wendells for taking care of all my concerns, apprehension on furniture and informing me of suggested or best suited furniture to meet my families...