Verizon — Local services in College Place

Whoever owns this Verizon store should reevaluate who they have on their customer service team. I was very unsatisfied with the "Manager" and the specific employee that I dealt with today. I came in yesterday to ask if somebody could help me with a very specific question regarding a new phone I just received. She said that she could help me with it, but that I would need to make an appointment. I was fine with this, and we made it for today. I went in today, and within the first 5 minutes after explaining what I needed help with, she told me I just needed to call customer service. I asked if she could help me get to the right technical support because when I tried before, the line was disconnected and unavailable. She said she could not because they were limiting the amount of time customers were in the store. I don't understand this because this is the whole purpose of making an appointment, the time was designated for me. I am very frustrated and disappointed in this store and I would not recommend...

RACIST'S and a thief work here, I complained about items being added to my bill that I never received. They stated my bill would increase $40 for an upgraded phone. Well my bill went from $300 to more than $1500 per month. I have spent hours and they auto deducted more than $4500 from my account over the last 3 months! When I walked into the store she started claiming I was making her feel uncomfortable when I pulled out the receipt showing I didn't purchase apple products for my Samsung. Then she switches to Spanish talking to the manager, started referring to me as "white boy", well this white boy has file complaints with the state and verizon legal. They act like they are my savior because they now claim my bill is $650 per month, $250 more per month for a simple phone upgrade. A void the Hispanic girl that is a size 18 trying to fit into size 12 pants, man those seams are strong! She's...

They were very helpful getting or watches and phones connected and recording texts and calls. BIG THANKS!

So, that was a couple years ago maybe, NOW, RRRRUUUUUNNNNNNN. AWAY. They have not been able to or willing to do anything for me since an order back on April 23 that they messed up. I am being told now that I won't even get credits that are advertised when they can't get my order straightened out and I have to do ALL of the leg work in contacting them to follow up every day since the 23rd of April and still no resolution to an order that was supposed to be cancelled, ON THE 23RD as well. They wouldn't process a trade-in at the store for some reason they state keeps them from doing that. They have no control of that circumstance at all. That is just POOR FORM, PETER...!! Ooooohhhhh, you're a...