Ashley Outlet — Local services in College Station

Bought a whole set (sofa, loveseat, rocker/recliner) in April of 2023. Had it serviced twice due to animal damage (we were honest about that being the cause of damage whether the people noted it or not). In April 2024, the second time the tech was out here, he noticed another bit of damage on a part of the sofa. He said he would put the request in to start that process. A few weeks had gone by and hadn't heard anything so I called and explained the situation (and mentioned again, it was animal damage). She sent the parts over and told me to call when I got them. I got COVID so it took me about a week after I got them to call. Called today to schedule the service and was told I was out of warranty. I explained to her the situation again that I was in warranty when he was supposed to put the request in. She then said they couldn't fix it because it was animal damage. I said the last two times they've been here were animal damage. She said those "were a courtesy". I'm thinking the people didn't log properly so it didn't show as animal (which y'all are real for that). Anyways. I ask if I can talk to the supervisor myself. It takes 10 minutes to transfer for me. Then I feel like his name was Rob? Rob gets on and just says hello and who he's speaking to and what the problem was. I asked if this was the supervisor of the woman I just talked to. He said yeah. I was just trying to make sure whoever I was talking to knew the situation and he acted like I was an idiot for that (I worked in customer service a long time and I was always taught and always taught people below me to never make someone explain their problem twice but). I explained again. He said the woman shouldn't have promised me anything. He said the tech isn't their employee and so he had no right to promise things. But I don't know who he works for? The guy in my house from Ashley, I believe he speaks on behalf of Ashley. How am I supposed to know otherwise (He was insanely nice tho don't fire him, he made a part cushier because it was my dog's spot

I honestly don’t even want to give these people 1 star. I went to the store looking for a mattress. Found one I liked, and the sales people seemed very nice. The young man told me it would be free delivery but then when we did the paperwork, which took forever, I was told it would be $150. Fortunately, one of the sales people said that because I had been patient all during the very long paper process that they would take off the delivery fee. Especially when I said I would not pay it. Then they set up a delivery time for 4 days from the sale to get my mattress delivered when I get off work. Then I get a text saying that my mattress will be delivered sometime in between nine and 12, during working hours, when I told them I absolutely could not be at home. That’s when they set up the delivery time. When I called the warehouse about the delivery, they were rude, obnoxious, and said that they could not deliver it until two more weeks later. I think that they just lie to you in the sales room to get you to believe whatever you want and then after the sale you’re left with the fall out of lies, broken promises, and sleeping on the couch for two weeks. And after spending two days on the phone with these people I’m still not sure when I will get my mattress! UPDATE! I called to see what time my bed would be delivered on the promised delivery day only to learn MY ORDER WAS CANCELLED! Dealing with Ashley has been the WORST retail experience...

I visited this store today in search of a new living room set and was considering three different options. A young associate initially assisted me, and I requested out-the-door pricing for all three sets. Another salesperson then joined the conversation and focused on two of the sets, one of which was about $1,000 more than the one I was leaning toward.

He repeatedly told me that if I spent over $1,999, I could qualify for 60-month no-interest financing. Although I typically pay cash, I occasionally open a credit card to keep my credit active, so I decided to purchase the more expensive set. I applied for the store card and was approved.

However, after my approval, the same salesperson suddenly told me that the best he could offer was 36 months, and that 60 months would only be available if I paid full price. This was never disclosed beforehand, despite him stressing multiple times that the 60-month offer applied to purchases over $1,999.

Because of this, I chose not to complete my purchase and left to shop elsewhere. I ultimately found the exact same set at Lone Star Furniture. Although I paid a little more there, the salesperson was honest, transparent, and honored the 60-month financing offer exactly as advertised.

I value straightforward and honest business practices, and unfortunately, that was not my...