Baskin-Robbins — Restaurant in College Station

I went in there to get my wife a hand pack of ice cream that was her favorite. When I ordered a pint and a quart I was told I had to pay before they packed it. I didn’t mind so I did. The girl didn’t know how to do it but tried anyway. It was the pint. Then a male came and was doing the quart ho kept talking to the other employees and finally finished and handed me my ice cream. I left and when I got home I felt so ripped off by them! A piece of the glove the girl was wearing was in the pint because she had long pointed nails! I did a survey hoping the owner would make things right because there is a Dunkin Donuts inside also that I would buy product from. She never replied so here I am! I will never go in there for coffee because there is a Dutch Bros. Next door. I also understand about the quality of employee’s you get now a days but that isn’t the issue. Indifference is the issue for a owner who decides to do nothing at all!! This is what I...

They are not storing the ice cream at correct temperatures. On multiple occasions I've gone and the ice cream borders on soft serve which totally changes the flavor. I think they do this for ease of scooping. The staff here also needs serious work and lessons in projecting to customers. Whenever you go they make it seem like they are really going out of their way and are being inconvenienced to get you your paid ice cream. Look at past reviews. Littered with complaints on flavors being out and rude staff. Going back 2 years all the reviews are the same complaints. Ownership better read these reviews and start taking things more seriously. That location isn't gonna last doing business this way with consistently...

This location is often out of flavors but that wasn't my main issue today. Today I pulled up to the drive through, heard "Just a second" from the person on the other side. Nobody came back on for over 5 mins and then I finally said "Excuse me...anyone there?" they responded back with a "yes, whats your order?". No "sorry for the delay" nothing . I put the order in, pulled up to the window and no "hello" or "Hey" or anything but she gives me my total with no other greeting, I hand her the card, she hands me my ice cream, I say "thank you" and then she simply closes the window with no response. I know service is getting bad in a lot of places but man there is really no excuse for this kinda...