TAKE EXTRA CAUTION WITH FOOD ALLERGIES! We were very excited to try this place after rave reviews from friends, but did not have a great experience. The atmosphere and menu seemed wonderful, but the service was terrible. After getting waters right away, we waited 20 mins to put in an appetizer order, then another 15 minutes to put in our sushi order. The first food came to our table 40 minutes after we sat down. Finally, 2 of our 3 sushi rolls came. After we finished them a waiter asked us if we were ready for the check. We said that we were still waiting on food. After saying he would check on that, he forgot, then saw us again and remembered, and brought us a roll that we had seen sitting on the counter for quite some time.
Once he brought the roll, I saw that it contained crab meat. Every ingredient for this roll was listed on the menu except for crab. I am severely allergic to shellfish, and told our first server this, but we had at least 4 different servers. The waiter did not believe me, and grabbed the menu to show me that crab was not listed. I replied, "then what is this here." He said he wasn't sure and went to ask the chef. He returned and stated that it was imitation crab, but that he didn't even know what that was or meant. He asked me what that was, and if I still wanted to eat it.
Later, he asked if I ate and enjoyed the roll, I responded that I could not, that I am allergic. He immediately said (word for word), "okay, here's your check." There was no clear manager at this place, no clear concern for almost killing a customer, no offer to take the roll off of our bill, and no care that everything took so long. We seemed to be just very unlucky, as a family of 5 came in after us and was finished in half the time we were there. I'm not sure I would return, since I can't trust what food will be in my dish, which is a shame, because the menu looks great.
(And just fyi, you cannot safely eat imitation crab with a...
Read moreI wanted to share my experience that I had not too long ago. Was going to let it go, but the topic of not so great experiences at restaurants got brought up, and this was the one that came to mind.
My girlfriend and I go here a little after noon. We both like sushi and this was one place that came into mind. I love the ambience. We sidown and the waiter grabs our drinks. Order some vegetable tempura to enjoy as an appetizer. My girlfriend orders a roll and I order the sushi dinner combo, with nigiri and the option of ordering either a Philadelphia, California, or a Crunchy Shrimp Roll. I opted for the Shrimp roll. A few minutes later the waiter comes back informing me that the shrimp roll is only for dinner. I ask for the menu, because I was confused, pointing to the Sushi Dinner Combo section saying “All Day”. He comments along of the lines saying it’s weird. I was ok with choosing another roll. When I got my plate, I also noticed that I was missing pieces of nigiri. I looked at the menu and compared it with the lunch combo. That’s when I saw it didn’t have the Crunchy Shrimp roll, and the number of nigiris that I received. Ok fair, I confirmed with the waiter that I was getting charged for the lunch combo. I did. I began to eat my California roll. I struggle with chopsticks, so I typically focus down on it. Eventually I got to one piece of roll that had something shiny. I pulled out the shiny object and it looked like a hair. My girlfriend said the same thing, and I even asked the waiter for his opinion. He said it was a hair. He took the piece to his manger to report it. Should’ve taken a picture for my own reference, but I forgot :( . Don’t know what happened from their, but probably my worst...
Read moreA couple weeks ago, went to get some groceries and saw a new light in the distance. Once we got a bit closer, the allure of a new Asian influence meal began to overpower our need for broccoli.
The staff was quiet but friendly and absolutely respectful. We were placed at a booth the moment we entered and were waited upon by each of the staff just to make sure we were comfortable and wanted for nothing.
I never review after a first impression. So, we went in for lunch today. It was exactly the same. The sushi is perfect. The quality was present at both meals. The sushi chef was very kind and cordial and even asked for my opinion in an effort to improve products and services. There isn’t much improvement available.
Not only did they get in on the ground floor of a beautiful, new, up and coming development location, but their food and personality is so welcoming. Even the menus scream that attention to detail was present and confidence in the product being offered.
I was impressed with the food and atmosphere. Also, my wife and I left satisfied after sushi for about $40. No complaints from me. Period.
I would recommend this establishment for any reason. This place would even be great for a business meeting. Congrats to the owners of this establishment, and the management for the atmosphere that has been developed.
Finally, thank you for a great experience. I have uploaded photos of the...
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