Ace Hdwe of State College — Local services in College Township

I have been to this Ace Hardware several times because it was easy to get to and had a good selection. I went in yesterday to get a key made and the store was near empty so it was easy to get service. I was met by two men who were willing to help me with my problem. I showed them the key that I had and also the key that i had and wanted cut. I was told by one of the men that he could cut the key i had but he would not guarantee the work. So, I told them that i would hold off and have the dealership take care of it. This is when the rant started. The older of the two men criticized the fact that i bought the key online saying that i was robbing another business of money when in reality i was trying to save my family money. He then went on to tell me that it costs a lot of money to purchase the cutting machine and i said well Ace has the money to do that. He told me that he was the owner of the store and that he had to buy the machine. For a few minutes after he continued to tell me why i was wrong to buy my key the way I did and to give me a hard time. Finally, I asked him if this was the way he treated all his customers and he gave a quick apology but continued with his rant. I left this store never wanting to come back and I don't think I ever will. What a poor example of a local store owner to the two younger employees that were there...

I was impressed this morning at the local ACE store. Usually I come in, knowing what I want and search around for it, not always knowing where things are stocked. I go in self-service mode because the store is busy and the store associates are helping others. There is no need for me to intrude on their work. Well, this morning’s visit was early and the store not crowded. Two associates were assembling some device and immediately looked up and asked if they could help me. The gentleman holding the device parts in place stopped his help their and approached me as I inquired about finding wood glue. He guided me to the aisle needed and mentioned that if I had further questions or concerns to “just holler”. I found what I wanted, returned to the store front where he was assembling and once more he stopped what he was doing to check me out personally. I greatly appreciate the personal care I receive at “my ACE store”. I could go to their big box competitors (as we have two of them in town) and perhaps pay less, but the service at ACE is not matched at the bigger stores. Thanks guys, for helping to...

Ace Hardware is my go-to store for just about everything home improvement related. The store is always clean, well-stocked, and easy to navigate, but what really sets it apart is the staff. Every time I visit, I’m greeted by knowledgeable, friendly employees who are more than willing to help — whether I need advice on a project, help finding the right product, or just a second opinion.

The selection is surprisingly broad for a neighborhood hardware store — from tools and paint to plumbing, electrical, lawn care, and seasonal items. It’s the perfect balance between a big box store and a local shop, with the added bonus of great customer service.

Whether you’re a DIYer, homeowner, or just need a key cut or some hardware in a pinch, Ace is dependable, quick, and always a pleasant experience....