Michael's Keys Locksmith — Local services in Colleyville

I will start with the end. I was able to get a key for the piece of antique furniture that my sister brought in to the Colleyville location. I am happy that we were able to come to that end-game. I was not impressed with what it took to accomplish this. I was from out of town, picking up a piece of furniture from her that belonged to our parents. She took it in to the location 11 days before I was supposed to pick it up with the goal that a key would be made before I had to turn around and head home a few days later. It was estimated to take 3-4 days to complete. With a few times of my sister calling to check in on the status, by the time I arrived 11 days later, the key was not made. With a phone call, where I had to express my dismay that this was not completed yet, it was arranged for an 'field technician' to come by to complete the work. That was completed within 3 hours of my irate phone call. Until I expressed my disappointment, this was not resolved. It was expressed, when we finally picked up the key for this large piece of furniture, that it has been worked on for 2 days by one field technician, only to be resolved for that piece by another.

Unfortunately, the key only worked on 2 of the 5 locks on this piece of furniture. Which is by far NOT the locksmith's fault. However, if the key had been made within the 3-4 days as specified, then that would have been found out prior to my arrival, and having to escalate the completion to a manager. When I showed up the following day with all of the components of the piece of furniture, that being my departure date, traveling 1600 miles, I waited until the field technician was available to complete the key for all the locks in the piece.

In the end, the first technician took a crack at it around 5 hours after I arrived at the location, and was able to augment the key so that it successfully worked on all components of this family heirloom. They did offer to refund my money for the key, but that would have left me without a way to assembled this locked piece of furniture at it's final destination.

In the end, I have a working key for it, but was not impressed with the pressure that was necessary to get to that point. More communication on the part of the shop would have assuaged the concerns of my sister and I during this process. Making our piece a priority to be completed, in the timeline that was originally specified, would have made both my sister and I true believers and customers for future needs. So this was not a total failure as a one star, but I can't say I was 100% satisfied either. Hence the...

Just purchased a used van to use as a delivery vehicle for my new career at the USPS as a Rural Carrier with only one key and no fobs. Everything (Google, experts, common sense) indicated that the 2002 model van key had an embedded chip, which we all know, typically costs a fortune to have duplicated. A fellow member of my recent USPS Academy class has owned a local used car dealership for years and highly recommended a locksmith business in downtown Fort Worth that could do it for $65 a pop, which is about 1/2 less than what I found to be typical (a place in Southlake "quoted me" a minimum of $100 to "identify" the key and then something to the affect of "starting at" $65 per key). Ouch!

When Googling the directions for the place in Fort Worth, I noticed there was a "Michael's Keys" location right here in Keller less than 4 miles away and figured it was worth seeing what they would charge. So, I walked in yesterday with a sinking heart because the shop is very nice, clean and impressive which probably meant expensive, lol! I told the lady that I needed two duplicates if I could afford it. She took my key and went to a nearby workstation to examine. As she was doing so, I told her that I was told that it had one of those immobilizer chips in it. She replied, "This one doesn't." Without another word, she quickly got two appropriate blanks and whipped them out on the key cutting machine. After a total of about 5 minutes time, she said, "That'll be $6.95". You can only imagine my relief and gladness. I told her that "my birthday was yesterday, but it feels like today"!

Call me cynical, but I have a feeling that things wouldn't have went down the same at many other places under the same circumstances when I was already prepared to pay hundreds more and the vendor knew it.

In any case, I'll be a life long customer of Michael's Keys of Keller, TX as long as they are in business, which I think will be a very long...

Ordered a safe, and paid what I feel is a fair price. It had to be made, so a ~30 day wait was in order.

When it arrived, I was notified and an install date set. The crew came to install it, and fully unwrapped it out it in the street for all to see, and it was there a good 30min. Never had that happen with other safe purchases from other vendors. Discretion would be nice.

I had to pay extra to get it into my house, because my threshold step was over 3.5”. They simply laid down a metal sheet as a ramp, and used the same sheet inside to drive the dolly over. Seemed a bit stingy when I was already paying an install fee. Also had to pay extra to bolt it down, which was never a fee from other vendors.

Install went well until the final few inches. The guys could not muscle it in, so I offered to get a screw jack and 4x4 to move it into place. When i came back they were ramming the safe with the pallet jack trying to get it to move. They slightly deformed the door and chipped off some paint. I notified Michaels and they really didnt seem to care.

I noticed the lock was not what I ordered. Michaels never looked at the unit before installation, so they were not sure what I got. I had to open the door access panel to confirm it was indeed wrong. I was told a replacement would be ordered.

A week later I was told it would be a few more days. Then I was told it arrived but without the dial and trim ring. Then an install was set. Then it was cancelled the day of because the tech was not qualified to do the work. A new appt was set. Late in the day of the new install I called to confirm they were still coming. Turns out they were not. So they came the next day.

Overall it took just over a month to get the new lock put on.

Overall experience was below average. Would not use this company...