Verizon — Local services in Collier Township

VERIZON 1.5 STARS! *THIS 5 STAR REVIEW IS ONLY FOR THE EMPLOYEES THAT HELPED ME IN THE CARNEGIE PA STORE!!! I WOULD GIVE 1.5 STARS TO VERIZON. I recently made the switch from Xfinity Wi-Fi and cellular to Verizon. There have been so many errors on Verizon's behalf and their level of customer service. I am still trying to correct them. Three weeks of trying Verizon's phone tech support and hours of wasted time, I decided to visit the brick and mortar store in Carnegie Pa. My first visit was on 09/9/25. Representative Jacob spent 1.75 hours helping me solve step one of what went wrong. Until that point, a half dozen of phone reps and a lot of my time on the phone hadn't accomplished solving what Jacob did. I am so appreciative. On 9/10/25 I returned to remedy all the charges incrued from previous lack of Verizon support. Representative Tyler went above and beyond helping me. His engagement in my issues resulted in me getting a credit back of 118 dollars that day. I was helped the previous day by Jacob, but Tyler provided an entirely different customer service experience. He was 100 percent engaged in what he was helping me with, not distracted by conversations with coworkers about personal subjects. Tyler spent over an hour of time not just to tell me what I HAVE TO DO if I want to resolve my billing issues that resulted from Verizon errors, but ACTUALLY DOING IT for me. I had been so stressed and ready to file complaints with BBC and Attorney General offices although I never shared that. The previous day I was instructed the only help I could hope to receive was possible if I kept walking back and forth from Xfinity to Verizon, as they are next door. Tyler physically DID every step that the representative on the phone with us couldn't figure out how to accomplish. Jacob helped me so much the previous day but unlike that experience, Tyler didn't ask me to walk back and forth between competitors store fronts, (where when I arrived, the Xfinity associate was inside the Verizon store chatting it up with the Verizon staff), or unlike the telephone rep help, he didn't keep transferring me to another representative to help me. He just took time and training knowledge to do it. After how stressed I have been the last 23 days while trying to figure out why I was still receiving bills from both Comast and Verizon, being on hold and transferred for hours on the phone, finally making it face to face with an actual Verizon employee only to be told if I wanted results, I have to walk back and forth, relaying msgs to Comcast, Comcast telling me what I need to relay to Verizon. I REALLY appreciate Tyler physically helping me though the entire process. He didn't tell me the steps I needed to take to fix Verizon's disappointing customer service and business practices, he just did it while staying focused on the customer who was very stressed. Tyler 5 stars. I have read the previous reviews and it should be noted that most of the positive reviews are the result of the attentive, excellent customer service at the Heidelberg/Carnegie store when customers are there in a capacity that will result in a commission on new sales and or new customers. That ABSOLUTELY affects the level of respect, customer service, attention, patience, and problem solving on your behalf. Tyler was honestly the only rep out of three that provided help as if I was a customer that would provide him a commission for his effort and kindness while being aware he was simply cleaning up others mistakes with...

Emily saved the day…. And saved us from leaving Verizon altogether! While looking to renegotiate our bill as well as upgrading and possibly purchasing devices, we were extremely dissatisfied with the poor customer service and unwillingness of the staff at South Hills mall to work with our current plan and provide clear choices and explanations. Despite an active email from that morning stating we had eligible upgrades, they quoted our bill double what we are already paying, and stated we had no upgrade options other than full price. !! Truth be told at that moment we were about to leave Verizon altogether. On a lark we stopped into this Verizon on our way home and were just BLOWN away not only by Emily’s friendliness but the time she took to work with us and helping us retool our plan (and let us know the upgrades and discounts available…as South Hills stated we had no upgrades or discounts available). She made the whole process seamless… completely transparent with costs and explained the switch , upgrade, and new cost with the new Apple Watch we also ended up purchasing! Verizon… hold on to this worker!!! She deserves the credit for you not losing 2 customers to...

Dominique was the man. I came two days at closing and he helped me completely and didn't make it seem like a burden at all which was really outstanding. He genuinely had my best interest in mind with all my questions. He's a straight shooter and I feel I can trust the info he gave me, especially after years of my bills not making sense and being told one thing to expect on my bills and service and never seeing what I was told reflected once my bill came. He explained everything and said if it doesn't happen that way he will make it if I bring it to his attention which is very reassuring and shows his customer service and honesty. I was torn on trying something new and possibly cheaper with another carrier but his honesty and integrity made me choose to stay with Verizon since I know I can rely on his integrity. He did everything a customer could ask for and more and made sure I knew I was valued as a person and not just a commission. You are lucky to have him on the team Verizon. Thanks again Dom. Keep up the good work, you deserve all the good...