Colorado Rockies Dugout Store — Local services in Colorado Springs

Waiting 20 minutes while two store employees tried to figure out how the printer worked. I asked how long they thought it would be for me to but tickets and was told between 1 and 20 minutes. They also stated it would probably be quicker if there manager was ther but he was on another of his expanded lunches. 15 minutes later the manger came in fixed the printer in 30 seconds.

Once it was my turn to order employee now had an attitude. I asked for third base line he quotes me tickets behind the plate. So I specifically asked for 3 sections. He quotes me seats in a section two sections down. I asked do you not have tickets in these sections. He laughed and said yea I do. It was obvious to me him and his manger that he was doing it on purpose. Manager did nothing about it. I finally got fed up and told them to forget it.

Don't waste your time with this place. Customer service is terrible and tickets are actually...

Your average team store. I stop there occasionaly to see what they have for sale, but mostly used it to do my season ticket exchanges when in the area on non-gamedays. Probably be going less often, now, since I dropped my ST account due to another price hike on tickets. Just ate a 25% increase two years ago, and don't feel there's value in it anymore with all of the traffic and parking woes added in on top of the owners' greed. But I digress. Go here if you need merchendise. The selection isn't as good as at the stadium, but it...

Fantastic customer service! We were vacationing in Colorado Springs and my 12 year old son wanted a specific Rockies jersey (purchasing with his own money) that the store did not have in stock so Trent called area stores to find it and had it shipped to the store and it arrived for us to pick up before we left Colorado. He went above and beyond in making our first purchase from the Dugout...