Hand & Stone Massage and Facial Spa — Local services in Colorado Springs

Called to make an appt. Was advised I needed to have a credit card or gift card in order to book an appointment. I've never been here before so it's not like I'm going to I have a gift card and I don't have a credit card where I can give it to them and I'm certainly not giving any debit card to anyone that I don't know over the phone. I thought this was kind of weird but when they explained it to me about people canceling appointments I gave them the benefit of the doubt. They first told me that I could schedule the appointment, but if someone else who has some sort of payment method to pay for their appointment in advance calls in ahead of me and actually pays, then I would get booted from my time slot. I said okay fine I agree to that it would be okay to set the appt. There's always a chance that maybe nobody would call in for my time slot and I would still have a chance to go in. I saw the good reviews and I wanted to give it a shot even though I wasn't really thrilled with their policy being that I'm a new customer and have not signed or review any paperwork yet. No other place has ever required full payment up front in advance to an appointment. What happens if someone gets sick? What do they do they're just not allowed to deal with the illness? I understand that they don't pay their employees for time that they can't do their massage so I guess it's whatever but that would encourage a customer to come in when they might have the flu or something because they won't get a refund. I as an employee would have a big problem with that because I would not want to massage someone with a known illness, and as a customer I would not want to pay for service I'm not going to get. It's like a lose-lose for both parties. Aside from being a little uncomfortable with the policy on both sides of the coin, I get a call today stating that the manager won't even let them make the appointment and even do what the original person said and told me that I could just go ahead and purchase a gift card or pay for my stuff in advance by stopping by. I'm not going to be making extra trips up north to do that. I live in Fountain that makes no sense. I will come up north when I'm up there but I'm not going to be sitting there making extra tips just to pay for something in advance that I have not yet received and I know nothing about this place. Simply because of the policies and me being a little bit uncomfortable them asking me to give personal info to someone I don't know and never met, and then getting the phone call that the managers not even willing to do the above which is to book the appointment, but to put someone else as priority who has a full payment in hand, I decided I'm not going to visit this place at all. It just leaves me with a very uncomfortable feeling that the customer could be easily taken...

I was very disappointed with my massage today. I arrived for my message and the font staff was okay, they got me all checked in and had me fill out some paperwork since it was my first time there. Then Dani (the message therapist) came and got me. Started out well, she asked me if I wanted a full body massage or just focus on one spot. I told her I would really like to just focus on my left shoulder, upper back and then do some full body work. She spend about 2 minutes on my back and used way to hard of pressure. She then worked a good amount on my arms. She pushed and squeezed so hard it hurt so bad. I kept trying to jerk my arm away from her and she told me to "just relax". How can I relax when you are hurting me!!! I could feel my hands going numb. She also kept trying to move my joints in odd directions. At one point I screamed out "ouch". She continued. I then said 30 seconds later, "That is really starting to hurt". She said nothing and just moved on with the massage. Once I turned over onto my back she went to go for my neck. I grabbed the back of my neck and said "no, I have a bad neck. I don't like people touching my neck". She said "okay" and continued massaging my shoulders and then up my neck. I even filled out on the sheet in the beginning to avoid my neck and lower back. She did not avoid either. She would also do this weird pulling and tucking thing constantly through the massage with the sheets. It was weird. After the massage she apologized for getting a little rough with me and tried to give me advice on how to not be so stiff. I left. Paid for the massage and did not tip her. Told the font desk that I probably would not be back. They apologized and said they would have the manager call me.

All in all, I would not recommend this place. If you do come here I would not recommend Dani. She was not a good massage therapist. So much for a relaxing massage. I have heard this place calls people and offers them complimentary massages to try and get them to come back. If they call and offer that to me I will just tell them that I'd rather just have my money back. We will see...

My husband purchased 5 massages for me at 49.95 and got 1 free. I was told to use the free one first, which I did, and had 5 left, (I thought).I used two and a couple months went by and I had not used the remaining 3. When I tried to make an appointment for one of my three remaining massages, the receptionist aka assistant manager could not find me "in the system". I was previously told not to worry because I was "in the system" and I had 3 1/2 massages. I don't know what she had to do to find me, but she did call me back and said she "found me" and I could book my massage. I booked, and went for my massage. No complaint. When I left, I asked how many massages I had left, the receptionist in a very cold manner told me I had 39.95 left, and that is not enough for one massage, I asked what I had been charged for the massage I had just finished, and she said 59.95, there was a price increase, and my original contract for 49.95 had been negated (my words) and the price was now 59.95. I was not given any information about a price increase changing the product my husband had originally purchased. I am not accustomed to a company practicing "bait and switch" (which is illegal) so I requested the remainder of my money back because I would not return. Well, asst manager can't do that, so I asked for her supervisor, she can't do that either. I can only surmise that the owner of the franchise is in the witness protection plan because I have been unable to get their name. The saga continues: Massage Green Spa quit taking my calls (obviously recognized the phone number on my daily calls) requesting name and phone number of franchise owner. Today I received a “blank Massage Green Spa letterhead” with two $20.00 bills aka cash in it.

Who does that ???

I can only assume that the owner of the franchise is ashamed of the way they treat clients, and does not want their identity revealed. BBB has no information on...