ecopliance - Colorado Springs — Local services in Colorado Springs

April 4, 2019 2 stars. Update.... a manger from Denver, I believe got in contact with me. They want to replace the whole refrigerator for me, but I am not willing to inconvenience my tenant anymore then they are already being inconvenienced. All I wanted was the glass replaced (which they said is too old and can't be replaced by them or the place they buy from. But I went to the same place where they buy from and bought the glass, it will be 4 business days for me to get the glass for the shelf. My money I spent. Not theirs. He said he will give me my money back for the glass.... here's hoping....) as well as the shelf that was broke(that they don't carry, too old, so still looking). But what is sad is that it took my review of them for any real effort to help me out. I appreciate that he got in contact with me. But to be blamed by the other person who 1st contacted me, that I damaged it and it's my fault for not having it delivered by them, (they don't deliver that far) but I will not leave this store or any store without taking photos or plugging it in. Lesson learned.

April 3, 2019 Buy beware! 1 star. So I really did not look inside. My fault. Told the guys what measurement I needed. And he Never opened the refrigerator. But here is their response. I wish I would have read these reviews before I went to this store.

"A glass being broken would not be covered under warranty typically. If we ran into the issue of an emergency and the unit stopped cooling, we would swap it out with a replacement." (I can't do this because my Tenant will be out a refrigerator for 1 week to do this) "That is why the warranty is provided." (But my refrigerator is too old that I bought) "We are offering you a swap and yes you will have to bring the unit in as you were explained upon purchase." (It could not be delivered because where I needed it was out of their delivery area) "in the future please ensure you inspect an item in and out before purchasing to prevent future inconvenience." (I will not buy in the future from them, explaining to me that they sell really old stuff) "I am not sure how it would have left our warehouse without a glass. Or a shelf hanging half off. This may have happened in the transit as we did not deliver. But we are willing to give you a replacement unit at this point. If you are refusing a replacement you can wait until we receive another unit same size make and model and we will deliver parts once available." I am being told also it's really old. Why would someone buy something really old? Don't buy it and bring it home yourself. I won't recommend buying anything from them. Their warranty will not cover old stuff even if they said it would. Buyer beware! Update.... I did get a check for the glass I purchased that they said they could not get. But still missing shelf. Still no call to say they are still looking for not. I give them another star for that, but I guess they are...

Horrendous customer service. Worst I have ever dealt with.

I purchased a house where the previous home owners had purchased multiple appliances from these people. What a nightmare. We have had multiple different issues and each time has been a horrible experience dealing with them. I have lived in the house since April of 18 (it is August 18 at the time of this review) and I have spent a full month or more without a useable dishwasher. Issues we have had: door squeaking, damage in door causing a leak, door would not latch, the part inside the dishwasher that is used to spray the top falling off. What we have had to deal with: up 10 days without a dishwasher waiting on them. One time we spent an entire week just to get them to call back. We had called twice a day for a full week leaving our name and number, they never called. We finally contacted our real estate agent and asked what we should do. We went into the store in-person and got no resolution at all. Then he left a review, suddenly we got a call. Was it to help us with our issue? No of course not. Why would this company care about fixing their product? Instead we were told that they would be suing "us" for slander. (When a negative review is the truth it is not slander, that is called telling the truth.) Then they told us they had not called back because we did not leave our last name... About a dozen voice mails and you don't call back, but it is because we "did not leave a last name" (we did AND you could have called us and asked for our last name...). They finally came and fixed that issue. The final straw. Each time they have come out the gentleman who have fixed (the technicians are all very nice) the dishwasher, have reinstalled it. It makes sense, they came here and it was installed, they should put it back the way they found it. Common sense and what everyone I have ever worked with has done. Well this time they refused to do so and said they never do it and tried to blame the whole thing on installation. That makes zero sense, you installed it each of the other times and now they are blaming the installation as the root cause to the problem and saying they did not do it.

In short, this company is TERRIBLE at customer service. They are rude and shameless at blaming everything on the customer when it clearly is just a bad unit. The icing on the cake is that previous home owner also installed one of their stove top ranges, one burner does not work, and it isn't even worth dealing with them to get it fixed. In short do not give these people your money, if anything goes wrong you...

Purchased a front load washer from Becker Appliance. Washer was delivered for an additional $50 fee. Washer was installed, delivery driver left, and within 20 minutes my laundry room was flooded with water, the back of the washer had a major leak! I called the company and they said my contract requires a 15% stocking fee to return the washer! After telling them that's ridiculous, I asked for a manager. The manager (Tom) waived the fee and said he had 3 more washers of the same model he could deliver on Saturday (4 days later). He said he would "personally" test all three, deliver the best one, and remove the faulty washer.

Saturday rolled around and the delivery never arrived? I called Tom and asked why my washer wasn't delivered as promised, he said, "oh, sorry, it didn't get on the truck." I reminded him of our conversation and he replied, "oh yeah, none of the 3 washers were any good." He assured me some other washers were coming in and he'd have a great one delivered on Tuesday. I told him I was leaving town on Tuesday and needed it delivered at 11:00 before I left town. Tom said he would have his guys there at 10:45.

11:05 Tuesday and no delivery? I called Tom again and asked what was going on? He forgot about our 10:45 agreement. He asked what he could do to correct the situation? He said the delivery would be there in an hour. I laughed and said get my washer to my house now, I reminded him of our agreement and I was leaving town! He said he would contact the delivery driver and I would be the next stop, he said about 20 minutes. 25 minutes later I received a call from the delivery driver saying they would arrive in 20 minutes! I asked him if Tom had communicated to him they were supposed to be to my house at 10:45 and he said no!

The delivery driver removed the faulty washer, installed the new one, and said, given what happened to me last time, he wanted to test the washer...he turned the washer on and it immediately began dumping water into my laundry room! He pulled the hood and noticed two parts completely missing! One of the parts left an open hose in the washer, the result of water all over my floor.

Becker Appliance says they "test" all their machines before delivery...it would appear to me they recycle machines without ever testing them? How can two washers arrive at my house and dump water into my laundry room if they were "tested" before delivery?

Stay away from this...