Furniture Direct — Local services in Columbia

I bought and paid for a mattress in store on Friday and was told it had to be ordered. They called me Monday and told me it was in. I had to work that week so I told them it would be the end of the week before I could come get it. I was assured this was no problem. My husband and I went Saturday to pick it up and they couldn’t find it in the warehouse, they had sold it to someone else even though I had already paid for it. One of the men who works there walked right past my husband without telling him anything, and walked over to the other men and started talking about us with my husband standing right there. He was saying “this happens all the time, people buy things then don’t come pick them up for a month and get mad when we sell them.” My husband heard him and confronted him about it. It had not even been one week since the mattress had come in and they sold it and then acted like it was somehow our fault. When I had to go in with my card to get the refund, everyone looked at us like I was the bad guy. This store has terrible customer service and I will never step foot in...

I went here in the beginning of September to purchase my bedroom set. I was told that everything would be delivered on September 16, 2021. I called on September 15 to make sure my delivery was still set up. If I would not have called they were just going to deliver my dresser, chest and night stand along with a frame to put my mattress on without calling and telling me that my headboard was ripped or even checking everything out BEFORE getting ready to load the truck. I was told a million times that my bed would be in at the END of September. It is currently October 19 and I STILL do not have a bed. I call once a week and I am being told that it would be in the next week every time. All of a sudden today I was told that, the WAREHOUSE would not have an update for me until THURSDAY. This has been over a month that I have been waiting on a...

They sold me three bar stools, A bed and frame, and two couches.Told me that the bar stools would be in, in a few days. I spent close to 10,000 dollars. They sent the wrong frame with my bed, and told the drivers to come back and get the right one. Of course the drives didn't want too. So basically I gave the driver 100 dollars or quote, (I could sleep on the floor). When I went to get the stools, they said I don't know who told you that, it will be 2 weeks. So two weeks later, they said 3 weeks. A month later, I sent my dad to check because I hadn't heard anything. They told him to tell me to just t come get my money for the stools. I have never been treated so bad by a company in my life, nor met a group of people who could careless than the people of furniture direct in Columbia...