Harbor Freight — Local services in Columbia

Felt discriminated at the fact that they couldn’t help me with out no receipt and they never asked me for my phone number when I came in to purchase a socket set $120. When I came in to return the socket set I returned it in perfect condition and they didn’t want to help me at all. So I called customer support for the receipt that itself was a hassle. Later on I came back with the receipt and they still made it difficult to give me the full refund. They tried charging me a refund fee even though the set was in perfect condition NEVER USED. What made my experience worse was there was another customer with out the receipt or phone number returning a product and they immediately helped them. I talked to management about the situation and they still did nothing about the situation. All in all I felt discriminated at the fact they didn’t want to help me at all from the beginning and they didn’t want to give me the full refund even though I had full proof of the transaction and the set was in perfect...

I went today to purchase a handcart, walked in, found what I needed and headed to the cashier. While pushing the cart to the front, I noticed that both of the tires were almost flat; so I figured no problem, I will ask them to inflate them before I leave.

I get to the register and mention the tires are flat and I will need them inflated, to which the cashier responds, “uhh, I’m sorry, I don’t have a way to do that” I promptly told him that he just lost a sale and I walked out.

So, to be clear, you wish to sell me an item with two flat tires and have me pay full price? The tires were flat, meaning the handcart is not useable, until they have air in them; virtually making this item damaged. Or, you are in a store that sells air compressors, maybe plug one in and pump up the tires, before trying to sell them or pump them for the customer, when they ask before purchase!

I will never again shop here, such poor customer service, I will gladly take my...

Great staff, friendly and quick to help you find something, most are knowledgeable about their products and can get you what you need to do the job right for the right price as well. The price has to be the best second best part, because the lifetime warranties on their hand tools and the hassle free return process associated with it is by far the best part. Even the Snap On guy will try to hassle you a bit on how you broke it, the people at harbor freight know when you break something, you need a new one and probably need it now, no time to file a claim, or send something back to the manufacturer, just go home that day...