Honey Nail Studio — Local services in Columbus

Hey Yelpers,

I'll give you a quick rundown of my service here on June 29, 2025.

Cleanliness: OMG so super clean and organized. The desks always seem clean and sanitized between customers.

Friendliness: Initial impression was, wow the staff are super friendly and inviting. I didn't have to wait long for a walk in and that was amazing!

Nail service: My servicer was a woman named Mako. She was very communicative but unskilled in shaping or filing nails. She initially started filing my nails and they were crooked (pinky and thumb) so I told her not to file the sides just the top. She removed the layer of gel from the top and left some gel on my middle finger that I asked to be removed. She said no because she didn't want to damage my nail, so new gel substance was placed over old gel material on my nail.

I began to explain how I didn't like how the other nail she put on my hand seemed to be very high in the center and can we make sure they were all very flat. She explained that no one else complained about it and that was the way it was supposed to be. I explained that I do many things with my hands and just want to make sure the nails don't break, that they were strong. She said again it never happened to anyone else so I'll be fine. I communicated very forwardly during my visit and she went to the back for about ten minutes saying she would be right back. Imagine my surprise at the wait time. My nails are snagging on shirts, pants, LOL.

Checkout: Went to checkout to pay and was told by Mako that my receipt was in my email and that she emailed it. That was a COMPLETE LIE. I had to turn around and go back to ask them for a receipt, which I think it might have been her boss who eventually sent to me.

Overall some statements Mako said bothered me: "no one else ever said anything" "I don't like using all these nail terms most don't understand" I was complimenting another nail tech on the quality of her skills in cleaning cuticles she said "if you keep coming consistently yours will look like that" "I just don't understand, I don't get it" after repeatedly asking her to serve my hands the way I wanted. "Even if you don't come back please message me on Instagram and let me know how it goes."

A few days later my whole nail comes off and my pinky nail split in half- damage I told her would happen if the nail wasn't strong enough. My pinky throbs when I touch anything. Went back to the shop and she told them she didn't want to do a removal for me. No, she didn't speak to me directly like any servicer would, she spoke around me. I even called her number and she told me - "you called my personal number" - in my mind I was thinking yeah you gave it to me. Overall, I'm laughing more than anything. I'm hoping her...

I showed up on time for my visit at 7pm. The receptionist told me my nail tech was “finishing up” with her current client. As I sat and waited, 15 minutes go by and I see that she has only started to apply color to her current clients gel nails. I waited patiently because I really needed to get my pedi done for a trip and I had already hired a babysitter for my toddler so I could do this. Another 15mins goes by and I finally asked how much longer to another tech and she said looks like she’s putting the top coat so another 5 more mins. At this point I was so frustrated that I told the receptionist I’m leaving because I can’t wait anymore and I left. It was poor customer service all around. The very least they could have done was notice I was waiting for so long and at least come over to apologize and offer to reschedule or a discount. The nail tech was chatting away with her client and clearly taking her time totally oblivious (I think) her next client was waiting 30mins! My first time there the nail tech ran behind doing my nail and had the decency to walk over to her next client, let her know she’s running behind and offered an apology. This small act would’ve changed my mindset about the whole situation. At the end of it, I wasted an hour (including drive time) and babysitting fee and no pedi. Very frustrated. Everyone’s time is valuable. Not only that of the techs. If the business charges clients for being late, they should offer a discount when they run behind and make clients wait. Update 6/25/24: The nail tech reached out to me via text last night and offered a very sincere and thoughtful apology stating she truly did not know I was there waiting and gave me a 50% discount on my next service. When I responded to her this morning, I asked if I can be scheduled today and they were able to get me in for my mani and pedi. They did both simultaneously and did an amazing job as always. (The techs are very talented and I forgot to mention in my initial post their regular pedi’s are amazing and NEVER chip, so I was very bummed about potentially not going back.) When I went to pay, the receptionist said it was comped! I was completely taken aback by this! The tech reaching out to me to apologize via text and even offering a discount was enough to change my mind about the customer service and had decided to continue going there. But then they truly went above and beyond and I can’t express how much that was appreciated. I’m glad because no one does lasting pedis like them in Columbus. Thank you Honey Nail Studio for taking the time to rectify and repair with...

I've been a loyal customer of Honey Nail Studio for almost two years, but my recent experience has left me deeply disappointed. I’m giving them two stars since I did have many successful appointments until a few days ago. Here's a breakdown of what happened:

I urgently needed a luminary manicure after returning from traveling abroad, so I booked an appointment for after work when I could go. Unfortunately, I got stuck in a traffic jam due to a car accident, which caused me to be 20 minutes late. When I realized that I would be late, I made sure to call to inform them prior to the appointment time. Despite my previous communication and apologies, I was met with a negative, dismissive and irritated attitude on arrival and told that I could only receive a polish change that day. When I explained that I needed more than a polish change due to my luminary gel condition, I was met with a condescending attitude. I apologized again, explained that I was late due to reasons out of my control and then asked to reschedule, which was quickly shot down. I was informed that a same day reschedule, despite arriving to my appointment, counts as a no-show and I would be charged for my chosen service in-full. Naturally, I refused this and explained that I was, in fact, present. Eventually, another artist offered to help, but the overall tone remained cold and unsympathetic through the appointment. It was a pretty painful 1.5 hours. This treatment was despite my years of loyalty, during which I have had to wait for up to 30 minutes for my appointments on more than one occasion with little to no apologies on their part. While I acknowledge the importance of policies and practices put in place due to abusive customers, the lack of empathy and understanding displayed to a long-time customer who had never been late before was disheartening. Sadly, this experience has led me to change my patronage of Honey Nail Studio.

Despite the talented artists and numerous successful appointments, the unfriendly atmosphere and harsh policies make it difficult to continue supporting...