JCPenney — Local services in Columbus

Definitely not the place to have photos taken with your pets although they advertise it. I brought my two dogs here, one being my smaller dog of 23 pounds and my SERVICE dog who is a German Shepherd and who was very well behaved might I add like she is trained to be. During our visit while checking out a girl with special needs was very afraid of my service animal. I understand people being afraid of big dogs but I require this dog to be with me for medical needs. My dog stayed by my side and minded her business and the ladies who worked there put up a blind to hide me and my dog from the other guests to make the other girl feel comfortable which was fine with me. What was not fine is the fact I was rushed and asked if I could take my dogs to my car. I could fully understand taking my other dog to the car because he's not a service animal but to be asked by the manager to take my service animal to the car because it was inconveniencing someone else? She wasn't barking or causing a disturbance, she was sitting by my side. When I scheduled my appointment I fully disclosed the breed of my animals and was only asked to make sure I brushed my girl really well to make sure she shed the least amount. Super disappointing and feel the staff should work on scheduling and also should be more knowledgeable on service animals and how they can be vital for people with medical needs. Just because my medical need isn't visible doesn't mean my dog means any less. I just wanted pictures...

There was a woman working with clothes at one of the only two registers. She ignored me until I asked if I could check out. She directed me to the other register across the store. Another customer behind me told me that she had been told to come over there because THAT register was closed. I went to the jewelry counter and asked the employee there where to check out. He told me that the register where the other customer had been was indeed open, and that the employee had probably just stepped away. We both finally got to check out, but I didn't end up getting my pants after all of that. They were supposed to be $11.20 on sale. They rang up twice that. I was assured that was definitely the price. I am sure all of the pants in that section were originally $16 and on sale 30%.

I really try to give stores a chance instead of always buying online, but they make it difficult. I go to this mall because I like that it is all enclosed, but it usually feels like a wasted trip lately (I live in Powell so it's not that close to us.). Even after all of that effort, I'm not going to pay twice as much for something that I can get online shipped to me for free (and probably of...

Sad to see another great retail chain go under; walking around, looking at really under-stocked displays, nearly the only shopper in the store. Felt like I was at a wake!

(Added after my wife’s observation and Penney’s response…..) My comments may have been overly critical (I did award 4 stars!). Oops, but this rating was after seeing very low stock in several areas, and no sales associates on the floor, only the clerk at the online pickup/checkout counter at the back of the store. Could not find any vee or crew neck white tee shirts in size XLT.

Numerous empty wall display hooks in men’s socks and underwear. At the same time, the huge well-stocked Ohio State University fan apparel display was great! GO BUCKS!

Checkout clerk gave us a 25% discount on the $30 four pack of men’s white 100% cotton tee shirts that we did buy. (Nice gesture, but why?)

P.S. My wife wants it made clear that she ALWAYS shops JCP when looking for apparel and home goods, usually along with MACY’S and Kohl’s, but online! She really appreciates the JCP quality and variety, especially Liz Claiborne...