Hyatt Place Columbus/Dublin — Hotel in Columbus

I have stayed at yucky, poorly functioning hotels before, but in all of those cases, the prices matched the experience ($60 room comes with a chance of cigarette smoke and bedbugs, right?). This was two nights for over $300, so I expected significantly better. I usually try to book one weekend getaway over the summer where my kids are confined to a small space with a door they can't unlock and throw themselves down the stairs, ingest poison, etc. I like to turn on cable and lie in a bed. This was the dream I had envisioned for this trip. It took us a while to get the cash together, because limited summer income in education. At the same time I could afford it, it became clear that my friend's mom needed some help, especially with intense cleaning and yard work. I wanted to be there to support her. There was no better opportunity to be a helper AND have my long-awaited evening respite. Then came disappointment, thanks mostly to the Hyatt Place in Dublin. I had spent the day doing summer chores, which if you have kids, you know that one chore turns into 45 because after you do the big chore, you need to do the 44 they created for you while you were doing the One Chore. But no matter! I was looking forward to reclining under those hotel blankets while my children were safely confined and unable to escape. Upon arriving to the Hyatt, I decided to book us another night because I figured I'd be pretty tired after helping my friend and wanted to make the most of this trip (i.e., confine my kids to one room with a locked door for as long as legally and financially permissible). We get to our room, and the place obviously has not been cleaned between guests. This mess was complete with pee in the toilet. I panicked, thinking I must be in someone else's room because no $120 per night hotel would have someone else's pee in the toilet and used towels all over and something mysterious in the shower. I called the front desk, and she was of course mortified, so she came right up and told us we could go downstairs and have snacks on the house while the housekeeper cleaned. I didn't want to make a fuss because I assume positive intent. We eat our pretzels and are then told we can go back up to our room, which seems clean. I decide to make a cup of coffee. I head to the coffee maker, and the mug still has coffee in it. That coffee was not mine. But I don't like making a fuss, so I didn't call the desk. Besides, there was another mug there without coffee, that was hopefully clean (but I kind of doubt it in hindsight). Then I try to plug my phone in and the whole charging station comes off the wall. The next day, I work my butt off, removing weeds, cutting trees, crawling under hedges, scrubbing cabinets, etc. At the end of the day, my arms were wrecked. My whole body hurt. I imagined the HOT SHOWER I was going to take in the Hyatt, and how I was going to order food and lie in a bed and not move any of my limbs. Then I got my kids (who were spending those working hours with a friend, not locked in a hotel room unattended, if you were worried), I could barely lift my arms. It was ok though, because again I like hard work, and a hot shower was awaiting me at the Hyatt. I carry my giant baby up to our room in my arms that are barely working, and the key doesn't work. Down we go again. Even though they had charged my card over $300, they had still checked us out, and the receptionist told me "well checkout was at noon." Sure, if one was leaving, which we were not. The thing that pushed me over the edge was that the hot shower I had imagined ALL DAY was lukewarm, only heating up in the last 3 minutes. At the same time, the shower door wouldn't stay shut, blasting me with AC. Overall, a disappointing experience that only could have been worse with bedbugs or norovirus or something. I will never stay there again, as there is only so much disappointment I'm willing to trade for over $300 in wasted vacation money. I hope the Hyatt sees this since going back in time and booking a different hotel is...

I have stayed at yucky, poorly functioning hotels before, but in all of those cases, the prices matched the experience ($60 room comes with a chance of cigarette smoke and bedbugs, right?). This was two nights for over $300, so I expected significantly better. I usually try to book one weekend getaway over the summer where my kids are confined to a small space with a door they can't unlock and throw themselves down the stairs, ingest poison, etc. I like to turn on cable and lie in a bed. This was the dream I had envisioned for this trip. It took us a while to get the cash together, because limited summer income in education. At the same time I could afford it, it became clear that my friend's mom needed some help, especially with intense cleaning and yard work. I wanted to be there to support her. There was no better opportunity to be a helper AND have my long-awaited evening respite. Then came disappointment, thanks mostly to the Hyatt Place in Dublin. I had spent the day doing summer chores, which if you have kids, you know that one chore turns into 45 because after you do the big chore, you need to do the 44 they created for you while you were doing the One Chore. But no matter! I was looking forward to reclining under those hotel blankets while my children were safely confined and unable to escape. Upon arriving to the Hyatt, I decided to book us another night because I figured I'd be pretty tired after helping my friend and wanted to make the most of this trip (i.e., confine my kids to one room with a locked door for as long as legally and financially permissible). We get to our room, and the place obviously has not been cleaned between guests. This mess was complete with pee in the toilet. I panicked, thinking I must be in someone else's room because no $120 per night hotel would have someone else's pee in the toilet and used towels all over and something mysterious in the shower. I called the front desk, and she was of course mortified, so she came right up and told us we could go downstairs and have snacks on the house while the housekeeper cleaned. I didn't want to make a fuss because I assume positive intent. We eat our pretzels and are then told we can go back up to our room, which seems clean. I decide to make a cup of coffee. I head to the coffee maker, and the mug still has coffee in it. That coffee was not mine. But I don't like making a fuss, so I didn't call the desk. Besides, there was another mug there without coffee, that was hopefully clean (but I kind of doubt it in hindsight). Then I try to plug my phone in and the whole charging station comes off the wall. The next day, I work my butt off, removing weeds, cutting trees, crawling under hedges, scrubbing cabinets, etc. At the end of the day, my arms were wrecked. My whole body hurt. I imagined the HOT SHOWER I was going to take in the Hyatt, and how I was going to order food and lie in a bed and not move any of my limbs. Then I got my kids (who were spending those working hours with a friend, not locked in a hotel room unattended, if you were worried), I could barely lift my arms. It was ok though, because again I like hard work, and a hot shower was awaiting me at the Hyatt. I carry my giant baby up to our room in my arms that are barely working, and the key doesn't work. Down we go again. Even though they had charged my card over $300, they had still checked us out, and the receptionist told me "well checkout was at noon." Sure, if one was leaving, which we were not. The thing that pushed me over the edge was that the hot shower I had imagined ALL DAY was lukewarm, only heating up in the last 3 minutes. At the same time, the shower door wouldn't stay shut, blasting me with AC. Overall, a disappointing experience that only could have been worse with bedbugs or norovirus or something. I will never stay there again, as there is only so much disappointment I'm willing to trade for over $300 in wasted vacation money. I hope the Hyatt sees this since going back in time and booking a different hotel is...

Definitely the strangest/most awkward/ under welcoming $200+ hotel experience ever.

Booked this hotel a few months ago for my daughter’s birthday. Did my research and shopped pricing for several days. This hotel seemed like a good balance for price and experience. Well, I was wrong. At arrival they refused to let my husband check us in because I booked the stay- I’ve never experienced that with my spouse anywhere. The women at the front desk had absolutely no customer service skills whatsoever- but we tried to chalk it up to them just having a busy day.

Next issue, the room was not the same as the listing photos, it was awkwardly set up with a mirror on almost every wall in the main room… but none in bathroom. The bathroom door would hardly open when the pull out couch was being used. The room wasn’t ‘dirty’ but definitely didn’t smell or look clean. Again, giving benefit of the doubt- busy day before Father’s Day. Later I ran a bath for my daughters and realized I forgot to pack body wash and the dispenser in the shower was empty. Shouldnt be a big deal because the original booking says they provide ‘luxury’ hygiene products. My husband called the front desk 3x- no answer. So walked down to an empty lobby and the same 2 women at front desk as when we checked in. Told him they couldn’t give him any because they have to be refilled. They then said they didn’t have any at all. My husband made a comment that it was part of the booking details- so maybe change that for future guests. Their response then changed to ‘well look in the storage room for you’. He waited for over 20 minutes for her to return with a paper cup with ONE single squirt of body wash in it and an annoyed employee.

NOT A SINGLE TIME did a staff member show any hospitality- not at check in, when requesting help, or when checking out. Free breakfast was worse than a frozen jimmy deans breakfast- not expected to be 5 star, but at least edible. Definitely was not. We had a good trip, but that experience had nothing to do with the stay at Hyatt. Could have gotten the same experience at the red roof in- only difference is Hyatt doesn’t have...