Lion's Den — Local services in Columbus

Went there bought a few things got home realized they charged me for something I didn’t get. Tried calling for over an hour with no answer. I live 2 hours away from this location. now I’m out that money!! Ridiculous. Lost my business on first visit. UPDATE!!: I was finally able to get in contact with manager and was able to get full refund for item not purchased. Was super friendly and very cooperative in refunding. The customer service alone once I got ahold of them made doing business with them well worth it!! While upset that the situation occurred to begin with and had such difficulty getting ahold of them they were very apologetic and fast to fix the...

DO NOT SHOP AT THIS LOCATION! Workers will recommend products strictly on price tag and not quality or customer need. I had a female employee adamantly demand that I buy a $130 toy instead of the cheaper version I knew I liked. She insisted it was much better and rattled off features that are visible on the box. Product is terrible and painful. It has all 1 stat terrible reviews calling it painful and not useable. The assistant manager didn’t care after my complaint and brushed me off and said call corporate. They will recommend expensive products with horrible views just to chase high ticket sales for whatever incentives they get. Go to any other adult store...

Would not recommend drove over a hour to get here tonight.... Walked in at 11 went and got my items ( over $200) asked by employee many times about needing help I didn't....HOWEVER WHEN I WENT TO CHECK OUT WAS THEN INFORMED THEY DO NOT TAKE CASH AFTER 11 SERIOUSLY no where is that posted or I would not have made the hour...