Susan's Hallmark Shop — Local services in Columbus

I have never seen anything like it. 3 young lady's up front on cell phones laughing, talking about personal things, looking at their pics and texting the whole 30 minutes I was in the store, looking for a graduation gift. Not one out of the 3 ever even acknowledged I was present and I walked past them several times. What has happened to our society today? Is this supposed to be normal, or? The only way to get help from them was to have sent them a text message is what I'm guessing. The store manager needs to do something here. It's not like this at the Starkville location at ALL. I passed through and stopped there on the way home....

I went in there after work, so I still had on my flannel shirt and jeans. No one acknowledged me or asked to help. I had a hard time checking out as well, where I was also ignored. In the meantime, two people had walked in and were greeted at the door. I 'm not looking to be fawned over or anything, but it would have been nice if they had at least acknowledged my presence. That's just poor customer service. So don't bother going in there if you have on working clothes. Those sort of people...

I had the worst experience here at the Columbus location. The girls that work there are rude and so very unintelligent. They couldn’t help me with any question. However, there was one sweet lady who could. Wendi! She is absolutely wonderful and made my horrible experience much better. That store...