I had a terrible experience at this salon and won't be back.
I came in for partial highlights (just a few around my face) and a haircut. The stylist was condescending from the moment that I sat down. She insisted that I needed a full highlight. I left the salon with yellow/orange striped hair (I have light brown hair) that was incredibly damaged. She told me mid-process not to look at my hair, that it would look better later. I think she realized that it looked awful. I had only colored my hair twice in my entire life prior to this visit and my hair was long, thick, and healthy. When I left my hair was a dry/frizzy/damaged discolored mess. When I checked out, the stylist increased the price of my service to nearly $300 as she added the full highlight and an overall toner, saying "it won't be as much next time." I was appalled. As another reviewer noted, price changes - especially nearly $100 increases - should be discussed before the service is rendered.
I called several days later to complain after friends and family confirmed how bad my hair looked. The stylist was again condescending and said "sometimes it takes a few times to get the look you want." Multiple sessions for a few face-framing highlights? Huh? She did not even apologize that I was unhappy with my hair. I've since had to spend hundreds to...
Read moreI’ve been seeing Cossette for about three years now, and I honestly can’t imagine trusting anyone else with my hair. Whether it’s color corrections, brows, festival braids, or eyelash extensions, she nails it every time. I was genuinely impressed when she corrected my hair from green to pink in just one session, and that same level of skill shows every time I sit in her chair. The blowouts last me for days, which is perfect since I’m lazy with the hairdryer.
I love how dedicated she is to always improving her craft and sharing her knowledge. I respect that, as a licensed stylist, she still pushes herself to grow by learning from top hair experts and refining her technique. She’s always upfront about the process, breaking it down in a way that makes me feel informed and reassured.
If you’re looking for a true coloring specialist, especially for blonding or color correction, I highly recommend booking a consult with Cossette. She’ll take the time to map out a plan for your goals and make sure your hair looks and...
Read moreGretchen! Book Gretchen, now! @gretchdoeshair
I was in Columbus for a conference, and walked into the salon with dirty gross hair and Gretchen brought me back to life!
She gave me the best shampoo/condition of my life. Her hands are absolute magic. I have a Drybar membership and get blow outs regularly and I have never had such a magical scalp massage.
I used to only trust one person to cut my hair for 14 years. Now that haircuts cost an arm and a leg where I live, I’m always in search for a reasonably priced haircut when I’m traveling. Gretchen, should charge more!!!
I’m not sure if it’s the premium products this salon uses or Gretchen’s magic but I’ve never had a blow out last this long! This was absolutely ideal for me because my blowout looked fresh for the three days of the conference.
Last, Gretchen is the absolute sweetest person and so easy to chat with. Please move to San Francisco, Gretchen! I would surely come to get a trim and blowout once a month if...
Read more