Deka Lash — Local services in Columbus

Long-time short-eyelash haver, first time eyelash-extension getter! I'd been researching extensions and subscription services like LASHIFY, but I wanted to see, first, if this cosmetic application would even look good on me. I'd seen a new lash bar open in Grandview, on 5th, so I checked it out online. The Deka Lash website was easy to navigate, offered decent descriptions of the process in general, and of their services in particular, and the prices seemed reasonable for my (possibly one-time) experiment. Scheduling online was super easy and offered many options. As my appointment approached, I received both text and email reminders, with the final email giving me a glimpse of what to expect, and an impression that they were just as excited to see me as I was to try this. Parking was easy - there are lots in the area, as well as street parking, all free - and the shop was bright and clean. It was also REALLY quiet: I was the only client there at 9:30 a.m., and Lexy, the lash artist assigned to me, was the only staffer. I stood inside the front door for just about 10 seconds before she came out of the back room and greeted me with a warm and friendly smile. Checking in was quick and simple, and I let her know that this was my very first lash-altering experience, which just seemed to make her warmer and friendlier. We sat down at her station, and she reviewed the lash styles with me - cat, doll, natural, and wispy - and I originally picked cat, but then decided natural, remembering that I was trying to gather some objective(ish) data, and should probably pick an easily-replicated style. I laid back, arranged the blanket Lexy provided, and settled into the chair? bed? lounger? Whatever you call it, I immediately knew that I was going to get uncomfortable. I appreciate that this piece of furniture was shaped (quasi) ergonomically, but the surface/padding had very little give and no softness at all: within 5 minutes, my neck was killing me, one hand was numb, and I was dying to pull my legs up and set my feet on the surface. I did not know how I was going to get through a 2-hour process like this! But I held on, and ultimately spent the first hour teetering on the edge of consciousness (which is reasonably unavoidable when your eyes must remain closed, and you're under a warm blankie in a super-quiet space). Eventually, though, the discomfort won out, and I was fully awake for the 2nd hour. During all this, Lexy was totally quiet, which I appreciated, but it did nearly squelch my impulses to break the silence and ask if I could take a break and/or stretch. Of course, when I did say something, she was all "of course!" - but it still felt a little awkward. The process itself was painless and soothing, if not as relaxing as a facial or massage, but I was beginning to wonder how much longer it was going to take. Also, I would have appreciated some color commentary - maybe not of every moment, but on the major stages of the process - and some check-ins with me, about my comfort and how much time remained. Anyway, Lexy finished up, I (slowly) sat up (so stiff!), and she handed me a mirror, all smiles. And I LOVE my new lashes! Lexy did a fantastic job, her touch was sure but gentle, and if I do this again, I will definitely schedule with her. We got up to check out, and I purchased Deka's lash cleanser. I had also gotten an under-eye treatment, which took place passively while Lexy was applying the lashes, and we never really addressed that (intended effects, how did it feel, etc.). We talked a little bit about aftercare, lash dos and don'ts, and how to apply eye make-up with these lashes. As a first-timer, I would have loved a demo, with one of those big Barbie styling heads or something. I'm writing this the day after my appointment, and my cat, of course, has bapped me in the eye today, and I heard a tiny pop!

If you want Tru Volume like the website, don’t go to this location!! Reviews look good but please read. Deka is a franchise and Tori and her team don’t do Tru Volume like how Deka advertises. My first time at this franchise location and I won’t be back. I left there today in tears!! After my service of Tru Volume refill, was complete I told the tech that I wasn’t happy. They are not full and too short. I look like I don’t have any lashes on and I have an event to go to tonight. I told my tech that I didn't like them, and Tori said that if I pay for true volume full set that she could make them fuller. My appointment took longer than a refill as I was there for an hour and half, so I didn't have time. Tori then said something about that location only does 3 millimeters from your original eyelash length, but this location does not advertise that on their website. Nor does their pictures on their website reflects that. I’m confused how the other locations don’t abide by that rule? So, the woman that is on the picture I provided already had long lashes? That put my lashes at a 11mm which is not normal size for Tru Volume eyelashes. I called the "corporate" office and spoke with Angy and Nicole who basically called Tori who again offered that I come in and pay for a full set ($170) on top of the $140 I already paid. The purpose of this is to warn woman who are looking for that Full Volume look to go to another location. I drove 30 minutes to get there and left there wishing that I never came.

UPDATE: This is the correct location as I took a picture when I was leaving. So your saying that they gave me the wrong name? Regardless of the name (s), it doesn't change my experience. The picture on your website is misleading and it looks like false advertisement. I stand by my review as this is to inform people who are looking to get the same look as...

Okay let me preface this by saying I really like the staff and setting. The techs are professional and kind, especially Tori the manager. However, I cannot testify to the quality of the lashes. Let me preface this by saying that I've gotten lash extensions elsewhere for years. I even helped a friend get her certificate by serving as her lash "model" for a bit. I have longish natural lashes and skin that tends towards dry if anything. At other businesses I've been able to 3wks betw appointments with good retention. Not with Dekalash. Here's what I've tried to keep mine on for 2 weeks: I did not get them wet for 24 hours because, obviously. I don't use any oil-based cleansers and at one point just stopped washing my face with anything but water. I otherwise followed regular aftercare.When they started falling out in clumps after that, I stopped wearing any kind of concealer or eye makeup or lotion on my face. I purchased the care products made specifically for dekalash including a brush and lash cleanser and then even a sleep mask. No luck, and my lashes barely last a week and a half. They fall out in huge clumps and I've been getting chastised at my lash appointments for not even having the bare minimum of lashes for touch-ups. To me, it seems that the issue might be that the lashes are very plastic like and inflexible and when they fall out it doesn't seem like they are attached to my natural lashes. Whatever the problem is apparently this brand is just not for me. Maybe she's born with it, maybe it's dekalash LOL. Your results may be better but I know for me this has been a really disappointing lash journey and unfortunately I think I'm going to have to resort to serums and or going to another...